Paul Garcia
Corpus Christi,tx
Summary
- Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills.
- Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
4
4
years of professional experience
Work History
Food Service Representative
HEB Grocery Store
03.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate food service in a timely manner.
- Streamlined the ordering process for improved kitchen efficiency and faster order fulfillment.
- Balanced multiple orders simultaneously while maintaining attention to detail for accuracy in each dish served.
- Maintained a clean and sanitized work area, ensuring compliance with food safety regulations and promoting a safe environment for employees and customers.
- Trained new employees on proper techniques for dough preparation, sauce application, cheese distribution, and topping placement, ensuring consistent quality across all pizzas produced.
- Monitor oven temperatures regularly to ensure optimal cooking conditions for each type of pizza crust offered.
- Provided excellent customer service by addressing inquiries about menu items, ingredients, or special dietary needs promptly and professionally.
Manager
Mcdonald's
12.2019 - 02.2021
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Managed employee performance through disciplining, coaching, and counseling
- Improved the performance of individual team members by motivating and training each person
- Performed facility checks to verify cleanliness and client safety
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Labeled products correctly with prices and use or sell-by dates
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Trained and mentored food service works to achieve maximum team quality and efficiency.
Education
High School Diploma -
Conroe high school
Conroe, TexasSkills
- Time management
- Employee training and development
- Strategic planning
- Customer relationship-building
- Training and development
- Customer service
- Food safety management
- Staff supervision
- Money handling
- Customer complaint resolution
- Order taking
- Working Quickly
Timeline
Food Service Representative
HEB Grocery Store
03.2021 - Current
Manager
Mcdonald's
12.2019 - 02.2021
High School Diploma -
Conroe high school
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