Paul Garza
Schertz,TX
Summary
Operations Manager at Federal Express, I excel in strategic planning and team leadership, significantly enhancing operational efficiency and employee performance. My pro-active approach in implementing quality control and mentoring programs has fostered a culture of accountability and continuous improvement, achieving notable successes in workflow optimization and organizational restructuring.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Operations Manager
Federal Express
02.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upgrading the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Operations Manager
Federal Express
02.2019 - 02.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted in recruiting, hiring and training of team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Federal Express
02.2017 - 02.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented quality control systems to boost overall product consistency and reliability.
DOT Courier
Federal Express
02.2000 - 02.2017
- Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
- Enhanced delivery efficiency by optimizing routes and utilizing advanced GPS navigation systems.
- Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
Material Handler Team Lead
Fedex Express
04.1999 - 02.2000
- Achieved timely completion of projects with strong attention to detail in organizing materials for distribution.
- Evaluated staff performance regularly, offering constructive feedback and direction for growth opportunities.
- Improved safety records by conducting regular safety trainings and ensuring proper use of equipment.
- Enhanced warehouse efficiency by streamlining material handling processes and implementing best practices.
- Handled day-to-day shipping and receiving overseeing more than 10,000 packages per day.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
Education
High School Diploma -
John Marshall High School
San Antonio, TX05-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Goal setting
- Workflow optimization
- Strategic planning
- Schedule management
Timeline
Operations Manager
Federal Express
02.2021 - Current
Operations Manager
Federal Express
02.2019 - 02.2021
Operations Manager
Federal Express
02.2017 - 02.2019
DOT Courier
Federal Express
02.2000 - 02.2017
Material Handler Team Lead
Fedex Express
04.1999 - 02.2000
High School Diploma -
John Marshall High School
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