Paul Germano
Tewksbury,MA
Summary
Dynamic operations leader with extensive experience at Enterprise Bank, driving performance reporting and cost reduction initiatives. Proven track record in project leadership and team development, enhancing customer satisfaction and optimizing business processes. Adept at contract administration and risk management, consistently achieving strategic goals and fostering cross-functional collaboration.
Overview
13
13
years of professional experience
Work History
Deposit and Payment Operations Manager, SVP
Enterprise Bank
07.2016 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
Vice President Electronic Banking
Cambridge Savings Bank
01.2012 - 06.2016
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Established and directed successful programs focused on Consumer and Business Online Banking and Online Account Opening
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Formulated and executed strategic initiatives to improve product offerings.
Education
Bachelor of Science - Management
University of Massachusetts, Boston
Boston, MAStonier Graduate School of Banking
Georgetown University, Washington DCSkills
- Cost reduction
- Project leadership
- Organizational management
- Contract administration
- Risk management
- Team leadership
- Staff development
- Performance management
- Cross-functional coordination
- Procedure development
- Customer service
- Process improvement
- Troubleshooting and problem solving
- Delegation
Timeline
Deposit and Payment Operations Manager, SVP
Enterprise Bank
07.2016 - Current
Vice President Electronic Banking
Cambridge Savings Bank
01.2012 - 06.2016
Bachelor of Science - Management
University of Massachusetts, Boston
Stonier Graduate School of Banking
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