Paul Gianci
Holbrook,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
E-Commerce Shopper
Whole Food Market
Dedham, MA
03.2024 - Current
- Assisted customers with product selection, payment processing, and delivery arrangements.
- Managed online store inventory levels to ensure availability of products.
- Processed orders in a timely manner to ensure customer satisfaction.
- Resolved customer complaints through effective communication techniques.
- Provided assistance communicating, typing correspondence or obtaining information.
Assistant Store Manager
Dollar General Store
Randolph, MA
09.2018 - 08.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Answered customer questions and addressed problems and complaints in person and via phone.
Security/Concierge Officer
Beales LLC
Boston, MA
01.2012 - 01.2018
- Greeted visitors and guests, provided information, and directed them to their destination.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
- Inspected buildings for any suspicious activity or unauthorized persons.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Responded promptly to inquiries from staff members regarding security issues.
- Provided assistance during special events by monitoring crowd control, providing directions, and responding to requests for help.
- Issued badges, visitor passes, parking permits, keys. as required by company policy.
- Performed routine administrative tasks such as filing incident reports or updating logs and records.
- Responded quickly and appropriately in emergency situations using established crisis management protocols.
Education
Book Keeping - Online Certificate
New York Institute of Career Development
New York, NY03-2018
High School Diploma -
Blue Hills Regional Technical School
Canton, MA07-2005
Some College (No Degree) - Liberal Arts and General Studies
Massasoit Community College
Brockton, MASkills
- Shipping coordination
- Personal Assistance
- Customer Service
- Data Entry
- Valid Driver's License
- Problem-solving aptitude
- Organizational Skills
- Reliability
- Decision-Making
- Self Motivation
- Client satisfaction
- Interpersonal Skills
- Proper phone etiquette
- Goal Setting
- Professional Demeanor
- Strong Work Ethic
Accomplishments
- Honored for work as volunteer for Shriners Hospital for Children Transportaion Fund.
Timeline
E-Commerce Shopper
Whole Food Market
03.2024 - Current
Assistant Store Manager
Dollar General Store
09.2018 - 08.2019
Security/Concierge Officer
Beales LLC
01.2012 - 01.2018
Book Keeping - Online Certificate
New York Institute of Career Development
High School Diploma -
Blue Hills Regional Technical School
Some College (No Degree) - Liberal Arts and General Studies
Massasoit Community College
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