Summary
Overview
Work History
Education
Skills
Golf, Hunting And Cooking
Timeline
Generic

Paul Gilbertson

Northfield,MN

Summary

Goal-oriented manager with distinguished experience in Fire And Safety industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

26
26
years of professional experience

Work History

Division Manager

Summit Fire
St Paul, MN
04.2010 - Current
  • Set and oversaw division budgets in excess of $[2 million per year.
  • Controlled costs by streamlining operations and reducing waste.
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Achieved profit and loss objectives through effective leadership and operational processes.
  • Supervised daily planning, coordination and administration for division operations.
  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Hired, supervised and coached 30 employees on sales strategies to optimize performance.
  • Communicated progress off monthly and quarterly initiatives to internal and external sales teams.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Trained 50 new sales representatives on sales strategies and processes to reduce process gaps.
  • Implemented systems and procedures to increase sales.
  • Established clear and consistent policies and procedures.
  • Directed recruitment and hiring of top-notch candidates to fill [Type], [Type] and [Type] positions.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased annual sales volume within [Timeframe] by [Number]% from $[Number] to $[Number].
  • Increased sales revenue [Number]% in [Year] and [Number] in [Year] while producing over $[Amount] annually.
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing [Number] long-term accounts in [Timeframe].
  • Identified opportunities and cultivated new business through [Number] new cold calls per week.

Owner/Operator

G & G Roofing Construction
Northfield, MN
02.1996 - 02.2010
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 50 members while providing exceptional customer service.12
  • Led team of 50 members while providing exceptional customer service.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Northfield Senior High School
Northfield, MN
05.1990

Skills

  • Interdepartmental Collaboration
  • Sales Statistics Analysis
  • Customer Complaint Resolution
  • Budgeting and Expenditures
  • Sales Program Coordination
  • Profitability Assessments
  • Sales Records Management
  • Customer Trend Analysis
  • Team Recruiting and Onboarding
  • Networking Events
  • Operating Procedures and Policies
  • Bid Request Management
  • Program Rollout
  • Employee Performance Reviews
  • Customer Inquiries
  • Inventory Accuracy
  • Maintaining Clean Work Areas
  • On-Time Project Delivery
  • Persuasive Communication
  • Critical Thinking
  • Quality Assurance and Control
  • Consultative Selling Techniques
  • Inventory Audits
  • Active Listening
  • Corrective Actions
  • Sage 50 Accounting
  • Materials Planning
  • Continuous Quality Improvement (CQI)
  • Basic Tools
  • Guest Relations

Golf, Hunting And Cooking

*Golf has always been a passion in my life. It has taught me about life and competition.


*Hunting has taught me about nature and the value of being responsible with how we treat nature.


*Cooking is something I love to do. I live a very healthy life and food is a big part of that.

Timeline

Division Manager

Summit Fire
04.2010 - Current

Owner/Operator

G & G Roofing Construction
02.1996 - 02.2010

High School Diploma -

Northfield Senior High School

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Paul Gilbertson