Paul Good
Lakeland,FL
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Supervisor
RUIUSA
03.2024 - Current
- Cultivated positive and motivating work environment, enhancing team morale
- Optimized workflow processes, decreasing project completion times.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Responded to customer questions regarding products, prices and availability.
- Implemented strategies to take advantage of new opportunities.
- Implemented new operational procedures, increasing efficiency.
Sales Agent
Community Cares United/Crown Outsourcing
03.2020 - 03.2024
- Processed credit card transactions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Drive-Thru Cashier
Taco Bell
01.2018 - 01.2019
- Customer service and cashier
- Food preparation.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Informed customers of regular deals or monthly specials to upsell orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Representative
Sykes
01.2017 - 01.2018
- Over the phone customer service for AT&T customers where I walked them through the process of account management and billing inquiry
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted available products and services to customers during service, account management and order calls.
Education
Associates in Liberal Arts -
Polk State
05-2018
Skills
- Performance evaluation
- Conflict resolution
- Workflow optimization
- Operational procedures
- Goal setting
- Team building
- Time management
- Employee training
- Communication skills
- Customer engagement
- Professionalism
- Change management
- Problem-solving abilities
References
References available upon request.
Timeline
Supervisor
RUIUSA
03.2024 - Current
Sales Agent
Community Cares United/Crown Outsourcing
03.2020 - 03.2024
Drive-Thru Cashier
Taco Bell
01.2018 - 01.2019
Customer Service Representative
Sykes
01.2017 - 01.2018
Associates in Liberal Arts -
Polk State
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