Paul Grace Junior

Cashier Team Lead

Valero

06.2019 - 06.2024

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Quickly and accurately counted drawers at start and end of each shift.
Operated POS cash register and equipment to collect payments.
Increased customer loyalty and retention.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Contributed to a positive work environment by proactively addressing conflicts among team members.
Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Monitored areas for security issues and safety hazards.
Streamlined cashier operations for improved productivity and reduced wait times.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Conducted regular audits of register funds, minimizing potential losses due to theft or error.
Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
Promoted store loyalty programs to increase repeat business and bolster customer relations.
Collaborated with management to develop strategies for improving the overall shopping experience.
Interpreted and enforced operating instructions, procedures and safety rules.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Monitored self-checkout systems and provided help in resolving complex problems.
Identified and resolved discrepancies and errors in customer accounts.
Lifted up to Number pounds at once and used forklift to move heavier loads.

Overview

Work History

Cashier Team Lead

Education

High School -

Timeline

Cashier Team Lead

High School -

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