Paul Gramble
The Bronx,NY
Summary
Dynamic HR professional with proven expertise in talent acquisition, employee development, and retention strategies. Demonstrates a solution-oriented approach with a track record of enhancing student and employee success through strategic decision-making and effective cross-cultural communication. Skilled in HRIS/Data Management and academic advising, driving organizational goals with confidence and efficiency.
Overview
14
14
years of professional experience
Work History
ASAP/FYP Lead Junior Advisor
CUNY Bronx Community College
Bronx, New York
01.2023 - Current
- Manage a caseload of 50 at-risk students, provide comprehensive guidance on college and ASAP/FYP requirements, assist with enrollment, financial aid navigation, scholarships, and grants, and enhance student retention and success.
- Conduct one-on-one counseling sessions to assess students’ academic and career goals, monitor academic progress, and address challenges, while maintaining accurate records.
- Played an active role in hiring students, Peer Mentors, and Junior Advisors through recruitment and onboarding processes.
- Facilitate workshops on study habits, time management, and collaborative learning, while continuously adapting the program based on student progress and feedback.
- Assist with Satisfactory Academic Progress (SAP) appeals, and develop student engagement initiatives to support retention and success.
- Develop and facilitate student engagement initiatives.
- Developed and implemented a comprehensive Study Buddy Program, designing a full-semester curriculum with structured learning sessions, group activities, and assessments aimed at improving student grades by fostering peer collaboration, structured study sessions, and academic accountability.
- Facilitated training sessions for new peer mentors, and conducted workshops and information sessions for new and current students—both remotely and in person—to enhance engagement and academic success.
- Provided comprehensive knowledge of curriculum requirements for university and pre-professional programs, assisting students with academic planning and career development.
- Created and implemented Standard Operating Procedures to improve departmental efficiency and consistency.
- Aided recruitment, retention, and career development initiatives.
ASAP Peer Mentor
CUNY Bronx Community College
Bronx, New York
01.2022 - 12.2022
- Developed social media content and program information to promote departmental services and increase student engagement
- Guided students in navigating all CUNY platforms, ensuring effective use of university resources and support systems
- Supported ASAP student engagements, assisting students with scheduling appointments with ASAP advisors and enhancing their access to resources
- Participated in cross-campus and campus-based leadership training programs to develop professional skills and leadership abilities
Census Field Supervisor
US Census Bureau
Bronx, New York
07.2021 - 12.2021
- Facilitated training seasons for enumerators and evaluated training progress
- Supervised Enumerators, including reviewing their work
- Conducted personal observations of Enumerators as they work in the field and conducted on-the-job training if needed
- Used automated devices (e.g., tablets, smartphones, or laptop computers) to conduct job activities
- Provided instructions to Enumerators for improving production, performance, and to meet deadlines and quality standards
- Conducted retraining of Enumerators, as necessary
- Recommend and document termination of poor performing employees
- Monitored the progress and performance of assigned staff and ensured assignments were completed on schedule and within quality standards
- Monitored and resolved alerts (notices of potential issues) by following up with assigned numerators as they occurred
Human Resources Coordinator
WestRock
Slaterville, Rhode Island
12.2016 - 01.2018
- Developed and maintained training materials and benefit packets for new hires
- Generated regular reports on HR metrics, such as employee turnover, recruitment progress, and training compliance
- Created, organized, and maintained employee personnel files to keep sensitive data secure via HRIS systems
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations
- Coordinated employee benefits programs, including health insurance, retirement plans, and leave policies
- Assisted employees with benefits enrollment and ensured compliance with relevant regulations
- Policy Development and Implementation creation, review, and implementation of HR policies and procedures, ensuring they align with organizational goals and comply with labor regulations
- Communicated policy updates to staff and provided training as needed
- Collaborated with department managers to refine job descriptions and requirements
- Assisted in developing recruitment strategies to attract top talent, including promoting job openings through various channels
- Recruited and conducted employment verification and background investigation to facilitate the hiring process
- Conducted orientation sessions and provided training on HR systems and procedures, ensuring new hires were well-informed and integrated into the company
- Supported performance review processes by coordinating evaluation timelines, gathering feedback, and assisting managers with performance-related documentation
- Facilitated employee goal setting and development plans
CSR Account Owner
Complete Staffing Solutions Inc.
Johnston, Rhode Island
01.2016 - 11.2016
- De-escalated irate customers with communication skills and sales expertise
- Processed customer orders, exchanges, and returns and kept customers informed about progress
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs
- Scheduled logistics for delivery of devices and services to customers across the country
- Met performance standards consistently for answer rate, handling time and service quality
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
Human Resource Assistant/Coordinator
Hugo Neu Recycling LLC
Mount Vernon, New York
01.2013 - 02.2015
- Monitored office inventory to maintain adequate supply levels and order products
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Recruited, conducted on-boarding processes, and evaluated potential prospects
- Planned and coordinated employee engagement initiatives, such as team-building activities, wellness programs, and company events, aimed at improving workplace morale and retention
- Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to supervisor
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Administered and maintained the Human Resource Information System (HRIS), updating employee data and generating reports to track workforce trends
- Provided training to staff on HRIS usage
Administrative Assistant II/HR Assistant
Consulting Assignments
New York, New York
01.2011 - 01.2013
- Directed customer/employee communication to appropriate department personnel and offered information to resolve inquiries, boosting customer/employee satisfaction
- Greeted visitors, callers, and employees daily and directed their inquiries to appropriate persons
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files per HR
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports accordance to HR records
Education
MS - Business Administration – MS Concentration Human Resources
Lehman College of The City University of New York
Bronx, NYBS - in Business Management
School of Professional Studies College of The City University of New York
NY, NYAssociate of Arts - in Business Management
Bronx Community College of The City University of New York
The Bronx, NY05.2022
Skills
- Strategic Decision Making and planning
- Wage, Benefits, and Retirement Management
- Talent Acquisition, Orientation, and Employee Development
- Employee Retention Strategies
- Proficient in HR Policy Interpretation
- Academic advising and career planning
- Strategic Operations Oversight
- Familiarity with Academic Policy Frameworks
- Effective Cross-Cultural Communication
- Performance Management
- HRIS/Data Management
- Analytical mindset
- Curriculum requirements
- Solution-oriented approach
Timeline
ASAP/FYP Lead Junior Advisor
CUNY Bronx Community College
01.2023 - Current
ASAP Peer Mentor
CUNY Bronx Community College
01.2022 - 12.2022
Census Field Supervisor
US Census Bureau
07.2021 - 12.2021
Human Resources Coordinator
WestRock
12.2016 - 01.2018
CSR Account Owner
Complete Staffing Solutions Inc.
01.2016 - 11.2016
Human Resource Assistant/Coordinator
Hugo Neu Recycling LLC
01.2013 - 02.2015
Administrative Assistant II/HR Assistant
Consulting Assignments
01.2011 - 01.2013
MS - Business Administration – MS Concentration Human Resources
Lehman College of The City University of New York
BS - in Business Management
School of Professional Studies College of The City University of New York
Associate of Arts - in Business Management
Bronx Community College of The City University of New York
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