Summary
Overview
Work History
Education
Skills
Timeline
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PAUL GRANT

South Weymouth,MA

Summary

Charismatic manager with over a 3 years' experience in managing employees as well as store operations in a fast-paced environment. I am a fast learner and have a yearning to build my skillset, and provide results in whatever my endeavors may be in all aspects of life. I excel in interpersonal skills, and find ways to connect with people to build stronger relationships. I work well under stress and take initiative to consistently prove my value as a member of the team.

Overview

8
8
years of professional experience

Work History

Shift Manager

STARBUCKS COFFEE COMPANY
08.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Motivated partners to suggestive sell resulting in continuous average ticket growth over the last fiscal year
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Coffee Service Technician

Vixxo
01.2023 - 05.2023
  • Reduced downtime for clients by promptly diagnosing and resolving technical issues with coffee machines.
  • Optimized inventory management, ensuring necessary parts were always available for timely repairs and reducing delays in service provision.
  • Maintained a high level of product knowledge, staying up-to-date on the latest industry trends and equipment advancements.
  • Contributed to the growth of the company by consistently meeting or exceeding performance targets for service calls and repairs.

Barista

Starbucks Coffee
03.2019 - 08.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Grocer

Clement's Marketplace
02.2018 - 03.2019
  • Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
  • Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.

Line Cook

The Blueberry Muffin
09.2017 - 02.2018
  • Excelled within a fast-paced environment learning skills in time management
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

No Degree - Computer Engineering

University of Massachusetts Amherst
Amherst, MA

HIGH SCHOOL DIPLOMA -

PLYMOUTH SOUTH HIGH SCHOOL
Plymouth, MA
06.2020

Skills

  • Leadership
  • Reliability
  • Critical Thinking
  • Communication
  • Problem Solving
  • Interpersonal Skills
  • Employee training

Timeline

Coffee Service Technician

Vixxo
01.2023 - 05.2023

Shift Manager

STARBUCKS COFFEE COMPANY
08.2021 - Current

Barista

Starbucks Coffee
03.2019 - 08.2021

Grocer

Clement's Marketplace
02.2018 - 03.2019

Line Cook

The Blueberry Muffin
09.2017 - 02.2018

No Degree - Computer Engineering

University of Massachusetts Amherst

HIGH SCHOOL DIPLOMA -

PLYMOUTH SOUTH HIGH SCHOOL

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