Paul Gravanis
Crown Point,IN
Summary
Resourceful Business Owner/Operator known for high productivity and efficient task completion. Specialize in strategic planning, financial management, and customer relations. Excel in leadership, problem-solving, and adaptability, ensuring seamless operations and business growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Owner/Operator of Metal Restoration
Professional Maintenance Inc.
Saint Clair Shores, MI
01.2007 - Current
- Ensured that all safety protocols were followed in order to maintain a safe working environment.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Designed employee training programs that focused on efficiency improvement initiatives.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Made financial and logistics decisions in best interest of company.
- Assessed quality and approved work before releasing to clients.
- Took care of escalated customer concerns to increase satisfaction.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income, and expenses.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Owner/Operator of Valet Company
G&S Valet
Detriot Metro Area, MI
02.1996 - 12.2019
- Monitored the performance of team members to ensure quality service was provided to customers.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Resolved customer complaints in a professional and courteous manner.
- Performed daily inspections of parking areas to ensure they were clean and well-maintained.
- Scheduled shifts for team members and managed time off requests.
- Ensured safety protocols were followed by all valet personnel.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Coordinated special events that required additional staffing or resources.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
- Assisted with hiring processes such as interviewing candidates and conducting background checks.
- Provided training to new employees on company policies, procedures, and job duties.
- Communicated effectively with customers regarding their vehicles, parking fees.
- Managed inventory levels of supplies necessary for valet operations.
- Established relationships with local businesses to promote valet services.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Coached team members to consistently exceed superior customer service standards.
- Managed VIP arrivals and departures with smooth and professional approach.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Greeted customers and took car keys to park vehicles in available spots.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Education
Business Management
Macomb Community College
Warren, MI05-1997
Skills
- Bidding on jobs
- Inventory and ordering supplies (tools, chemicals and materials)
- Making a protective sealer
- Payroll
- Managing a crew of 10 employees
- Managing multiple jobs at one time
- Work Travel MI, OH and WI
- Sandblasting corrosion off metals
- staying complainant by following and leading a team to stay within OSHA guidelines
- Contract Negotiation
- Financial Reporting
- Operations Management
- Employee Training
- Business Development
- Quality Assurance
- Staff Management
- Employee Development
Certification
- Business Management
Languages
English
Professional
Greek
Professional
Timeline
Business Owner/Operator of Metal Restoration
Professional Maintenance Inc.
01.2007 - Current
Owner/Operator of Valet Company
G&S Valet
02.1996 - 12.2019
Business Management
Macomb Community College
- Business Management
Similar Profiles
Lisa DaigleLisa Daigle
Building Supervisor at Professional Maintenance of CincinnatiBuilding Supervisor at Professional Maintenance of Cincinnati
Tim BurtonTim Burton
Owner at RV Professional MaintenanceOwner at RV Professional Maintenance
Andria WardAndria Ward
Independent Business Owner at Wards Professional Cleaning & Home MaintenanceIndependent Business Owner at Wards Professional Cleaning & Home Maintenance