Paul Greene
Germantown,MD
Summary
Obtain a position on an IS Team through which my twenty years of technical and networking experience will further the success and goals of the department. Integral to this position would be opportunities to develop and hone my professional skills. I want to learn about users’ work habits to understand their needs to show them more effecent ways of using IT.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Legal Systems Administrator
Thompson Hine LLP
Washington, DC
01.2007 - Current
- Sole IT support for the DC office
- Detailed knowledge of Windows processes and implementation in a national law firm
- Provide all tiers of end user support firmwide
- Manage 'Tech Rooms' to provide Desktop services to attorneys and guests for offsite events
- Manage inventory for IT equipment
- Experience in office moves
- Renovated conference room to provide full AV integration
- Setup AV needs for office and remote events
- Work with main office Server and Network Engineers to remediate all server room issues
- Manage video conferencing connections via Cisco codec, Webex, Microsoft Teams and Zoom
- Use Easy Vista ticketing system for incident tracking and user requests
- Anticipate end user needs to provide seamless support and ensure user satisfaction
- Helping 'New Hires' with IT integration and introduce them to the DC office culture
Systems Admin. Support Sr. Specialist
Lockheed Martin/NIEHS
RTP, NC
01.2004 - 01.2007
- Responsible for all Windows based PC’s and printers for three 'modules' of labs including those for the director of the NIEHS
- Respond to Remedy requests initiated via web, phone, e-mail, or 'walk-in'
- Integral in planning and implementing the transition of the new director’s scientists and equipment from Duke to the NIEHS
- Teamed-up with co-CSP’s and associated tech
- Support to setup equipment for a statistical software conference hosted by the director and be on stand-by to resolve any PC/user issues
- The success of this event has assured hosting future conferences of this stature
- Backup and rebuild new and existing desktops and laptops with standard OS and all necessary security patches, utilities, and third-party applications and PointSec encryption software
- Support and resolve all Blackberry user issues
- Recommend and implement mobile broadband solutions for laptops
- Investigate all alerted PC security threats, virus, and malware and spyware detections
- Inform users on benefits and usage of Central Storage/Folder Redirection project and verify data integrity
- Monitor PCs connected to scientific equipment to guarantee consistent operational performance
- Work with scientific equipment representatives to ensure dependability of scientific analyses
- Resolve all authentication and communication issues involving wireless, VPN and dial-up access
- Work with Facilities for seamless user/equipment moves within the institute
Education
MCDBA and MCSE certifications - Windows 2000 Advanced Server, SQL Server 7, CCNA
Connecting Point ITS
01.2022
pre-primary certification - Montessori Teacher Education
North Carolina Center for Montessori Teacher Education
01.1990
Bachelor of Arts - French Language
Wofford College
Spartanburg, SC01.1989
Skills
- Windows
- Microsoft Office Suite
- Software deployment
- Troubleshooting
- Remediation
- Sharing computer tips and knowledge
Certification
- A+
- MCP
- MCDBA
- MCSE
Corecomputercompetencies
- Detailed knowledge of Windows
- Microsoft Office Suite
- Software deployment in an enterprise environment
- Troubleshooting/Remediation
- Sharing computer tips and knowledge
Timeline
Legal Systems Administrator
Thompson Hine LLP
01.2007 - Current
Systems Admin. Support Sr. Specialist
Lockheed Martin/NIEHS
01.2004 - 01.2007
- A+
- MCP
- MCDBA
- MCSE
MCDBA and MCSE certifications - Windows 2000 Advanced Server, SQL Server 7, CCNA
Connecting Point ITS
pre-primary certification - Montessori Teacher Education
North Carolina Center for Montessori Teacher Education
Bachelor of Arts - French Language
Wofford College
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