Self-motivated sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Consultant
Hendrick Automotive Group
Frisco, TX
06.2022 - Current
Created detailed sales presentations to communicate product features and market data.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Oversaw daily outbound calls to identify services that address primary needs.
Stayed knowledgeable on latest Volkswagen innovations and technological advancements through continuous training.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Negotiated purchase prices and explained sales, warranty and optional products.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Maintained compliance with all service, quality and regulatory standards.
Answered telephone and email inquiries from potential customers.
Met customers on lot and in showroom to discuss available vehicles and options.
Responded to customer enquiries via telephone and email.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Completed registration paperwork and sales documentation.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Prepared purchased vehicles and completed final delivery checks.
Realtor
Keller Williams - Frisco Stars
Frisco, TX
08.2018 - 08.2021
Advised and informed prospective clients on current market activities and conditions.
Compared recently sold area properties to determine competitive market prices.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Wrote contracts to outline sales and purchases of properties.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Negotiated, facilitated and managed real estate transactions.
Operations Manager
Dallas Area Rapid Transit, Dart
Dallas, TX
03.2016 - 03.2020
Prepared annual budgets with controls to prevent overages.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Advanced productivity KPIs to achieve key business goals and objectives.
Directed initiatives to improve work environment, company culture or overall business strategy.
Reviewed operations reports to understand numbers and trends.
Operations Manager
Chicago Transit Authority, CTA
Chicago, IL
06.2008 - 04.2016
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Identified and resolved unauthorized, unsafe or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Reviewed operations reports to understand numbers and trends.
Supervisor of Operations
Chicago Transit Authority, CTA
Chicago, IL
04.1990 - 06.2008
Formulated processes to reduce downtime and financial loss.
Identified procedure or process changes required to improve performance and productivity.
Automotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive GroupAutomotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive Group