Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paul Groomes

Wesley Chapel,FL

Summary

Dynamic executive with a proven track record at PCG Securities & Fire, driving revenue growth and operational efficiency. Expert in strategic planning and risk mitigation, I successfully reduced costs while enhancing team performance. Adept at talent recruitment and fostering industry partnerships, I consistently deliver innovative solutions that align with organizational objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

President

PCG Securities & Fire
09.2013 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Reduced operational costs through strategic cost management initiatives.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Supported project management team for optimal performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Managed financial, operational and human resources to optimize business performance.
  • Monitored key business risks and established risk management procedures.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Formulated and executed strategic initiatives to improve product offerings.

Senior Technical Lead

Allied Universal Security Services
01.2010 - 09.2013
    • Assessed project milestones and team performance to keep staff on-task.
    • Managed team of [10] personnel focused on implementing resolutions and updates.
    • Provided educational expertise and mentoring to junior team members.
    • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
    • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
    • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
    • Serviced existing accounts on regular basis to maximize revenue.
    • Used consultative sales approach to understand and meet customer needs.
    • Demonstrated products and specific features at customer locations and special events.
    • Networked at events and by phone to expand business profits and revenues.
    • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
    • Educated new sales staff on store policies and customer support operations.
    • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
    • Tracked customer and supply chain details for precise and timely fulfillment.
    • Contacted customers and prospects to generate new business to achieve company growth goals.
    • Developed technical solutions to diverse operational problems.
    • Improved systems with addition of new features and infrastructure.

Audio/Visual Technical Support Engineer

GBH Communications Inc
12.2011 - 09.2013
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Performed root cause analysis of reported issues to enact corrections.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Installed and configured video conference systems (Polycom, Lifesize, Crestron and Logitech)

Education

High School Diploma -

Greater Lawrence Vocational High School
Andover, MA
05.1998

Skills

  • Strategic execution
  • Strategic performance evaluation
  • Candidate sourcing
  • Risk management
  • Strategic revenue increase
  • Workflow coordination
  • Continuous process evaluation
  • Risk mitigation strategies
  • Sales growth strategies
  • Resource allocation management
  • Strategic partnership development
  • Creative problem-solving
  • Budget management
  • Business development
  • Conflict resolution expertise
  • Client relationship management
  • Proficient in contract negotiation
  • Vendor sourcing expertise
  • Project coordination
  • Contract administration

Certification

  • PMP CERTIFICATION Training - In Process

Languages

English
Full Professional

Timeline

President

PCG Securities & Fire
09.2013 - Current

Audio/Visual Technical Support Engineer

GBH Communications Inc
12.2011 - 09.2013

Senior Technical Lead

Allied Universal Security Services
01.2010 - 09.2013

High School Diploma -

Greater Lawrence Vocational High School

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