Paul Grover
Spokane,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Farmers Insurance Agency
05.2022 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Analyzed customer needs to provide customized insurance solutions.
Lead Development & Business Development Manager
Pitney Bowes, Inc
01.2014 - 07.2020
- Responsible for the management of a team of sales center based inbound and outbound representatives that developed leads into sales opportunities
- Responsible for Daily/Weekly/Monthly accurate sales forecasts to senior management
- Achieve revenue goals set by the business – averaging 120% to goal
- Conducted regular documented call coaching sessions
- Conducted monthly 1on1s with team members
- Generated new business with marketing initiatives and strategic plans.
Senior Account Manager
Pitney Bowes, Inc
01.2005 - 01.2014
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed key competitors to respond to competitive threats.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Closed business deals with partner businesses to increase company profits 40%.
Education
Bachelor of Science - Business Management
University of Phoenix
Spokane, WA07.2009
Skills
- Proficient in Salesforce, Excel, Word, Outlook
- Leads Prospecting
- CRM Software
- Client Retention
- Account Management
- Customer Service
Additional Information
I also teach tap dance. I have been a dancer for 57 years and a choreographer for 32 years in Spokane and around the world.
My students have gone on to professional careers. My choreography has won multiple overall high scores at dance competitions around the country. Working with the community and these kids has been a VERY rewording part of my life.
Timeline
Insurance Agent
Farmers Insurance Agency
05.2022 - Current
Lead Development & Business Development Manager
Pitney Bowes, Inc
01.2014 - 07.2020
Senior Account Manager
Pitney Bowes, Inc
01.2005 - 01.2014
Bachelor of Science - Business Management
University of Phoenix
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