Paul M Guerrero
El Paso,TX
Summary
Experienced assistant store manager with over 10 years of experience in the retail industry. Proven track record of increasing sales, improving customer satisfaction, and managing teams of up to 20 employees. Skilled in inventory management, visual merchandising, team scheduling, and staff training. Strong communicator with excellent interpersonal skills. Passionate about delivering exceptional customer service and driving business growth.
Overview
8
8
years of professional experience
Work History
Merchandiser
Sams Club
El Paso, Texas
06.2021 - Current
- Arranged consistent shelves, bins, and racks by following established planograms
- Provided excellent customer service, assisting members with purchasing decisions, locating merchandise, and resolving issues
- Maintained safety of facility by conducting safety sweeps, following forklift spotting procedures, and handling hazardous materials safely
- Monitored food and merchandise quality by ensuring product rotation, code dating, and sanitation standards are followed
- Complied with company policies, procedures, and standards of ethics and integrity
- Completes work assignments and priorities by using policies, data, and resources; collaborating with others; and adapting to change, difficulties, and feedback
- Ensures club pick up orders are filled by assisting with picking and staging, ensuring products are selected and staged according to company policy and procedures.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability
- Collaborated with store management to develop promotional plans and execute timely merchandise resets
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to elevated shopping experience
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations
- Contributed to safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays
- Inspected merchandise for quality and arranged proper display location on floor
- Collaborated with store managers to devise store layouts and establish aesthetic appeal
- Monitored and replenished display inventory and restructured according to available stock
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
Fresh Team Manager
Sams Club
El Paso, Texas
08.2019 - 06.2021
- Increased sales and profit in Meat, Prepared Food, and Freezer/Cooler area by 15%
- Managed and enforced Sam's Club Meat, Prepared Food, and Freezer/Cooler standards, resulting in 99.9% compliance rate with food safety and sanitation standards
- Successfully managed club's Fresh area performance, closing all performance gaps and exceeding financial goals
- Oversaw and enforced execution of food safety standards, cold chain compliance, and food merchandise quality, ensuring that all food products were safe and of highest quality
- Improved member experience and built member relationships, resulting in 10% increase in membership growth
- Providing excellent customer service and ensuring that all food products are safe and of highest quality.
- Enhanced team productivity by implementing efficient task delegation and time management strategies
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans
- Led employee relations through effective communication, coaching, training, and development
- Established team priorities, maintained schedules and monitored performance
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Leveraged data and analytics to make informed decisions and drive business improvements
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Developed high-performing team by recruiting top talent, providing ongoing training, and fostering positive work environment
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks
Prepared Foods Team Leader
Sams Club
El Paso, Texas
07.2018 - 08.2019
- Increased sales by 10%
- Ensures safety of facility by strictly adhering to safety standards, procedures, and guidelines
- Provides exceptional customer service and promptly addresses any issues or concerns
- Conducted and prepared audit reports to ensure accurate inventory levels, and to identify shrinkage and damages
- Assisted management in supervising associates and ensures their compliance with company policies and procedures
- Leads and collaborates with teams to achieve common goals and objectives
- Coordinated and oversaw work assignments, providing guidance and support to ensure timely completion and high quality of work
- Set example and assists others in adapting to change or new challenges.
- Mentored team members, fostering professional growth and improved performance
- Boosted sales through development and promotion of appealing prepared food offerings
- Managed daily operations, delegating tasks effectively for smooth workflow and timely completion
- Checked refrigerated and frozen cases and replenished low stock every day
- Trained new hires in food handling and safety protocols to boost knowledge and performance
Meat Wrapper
Sams Club
El Paso, Texas
02.2018 - 06.2018
- Maintained clean and safe meat area, which is essential for ensuring positive customer experience and protecting health and safety of employees and customers
- Provided excellent customer service by helping members make informed purchasing decisions, assisting them in locating merchandise, and addressing their concerns and issues
- Maintained meat area sales floor, ensuring that merchandise is displayed correctly and area is clean, organized, and inviting.
- Improved efficiency by properly labeling all wrapped meats with relevant information such as weight, price, and expiration date
- Contributed to increased sales through attractive meat displays, showcasing variety of cuts available
- Reduced waste by accurately measuring and cutting appropriate portions of meat according to customer requests
- Collaborated with other team members to ensure smooth workflow within department during peak times
- Assisted management in conducting inventory audits, helping maintain accurate records for ordering purposes
- Upheld department presentation standards with regular cleaning
Night Merchandiser
Sams Club
El Paso, Texas
06.2016 - 02.2018
- Maintained merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately and securing fragile and high shrink merchandise
- Maintained Sales Floor in area of responsibility in accordance with Company policies and procedures by properly handling claims and returns, zoning area, arranging and organizing merchandise, and identifying shrink and damages
- Followed company policies and procedures for Grocery area by monitoring food/merchandise quality, product rotation, code dating, product recalls, and sanitation standards, correctly merchandising grocery categories, ensuring prominent display of promotional and seasonal merchandise, and stocking, zoning, and cleaning department
- Used policies, procedures, and/or guides to make good choices, uses data and facts in order to make day today decisions and involves others as needed
- Recognizes what might be problem and informs those who can correct it
- To show care and concern when serving associates and customers
- Asks questions in order to understand and meet associate and customer needs, uses policies and information in order to exceed associate and customer expectations
- Finds and uses resources (people, products, tools) at right time in order to resolve associate and customer request
- To share information, listen to others and asks questions to learn about what is needed
- Communicates right information to associates and leaders when need it
- Communicates in respectful and professional manner
- To follow company policies and procedures
- Showed integrity and ethical behavior in all work situations, Reports ethical and compliance issues promptly
- To adapt to changing work demands
- To stay focused on own work when faced with change difficulties
- To stay open and learn from assignments and feedback
- Received and unloaded trucks.
- Maintained constant communication with team members regarding task progress, challenges encountered, or assistance needed throughout night shift
- Minimized backroom clutter through diligent organization of overstock items which improved overall workflow efficiency
- Maintained neat, organized stockroom free of hazards
Education
High School Diploma -
Americas High School
El Paso, TX06.2013
Skills
- Attention to Detail
- Problem Solving
- Time Management
- MS Office
- Forward planning
- Reliable and Punctual
- Customer Service
- Friendly and Outgoing
- Active Listener
- Adaptability and Flexibility
Timeline
Merchandiser
Sams Club
06.2021 - Current
Fresh Team Manager
Sams Club
08.2019 - 06.2021
Prepared Foods Team Leader
Sams Club
07.2018 - 08.2019
Meat Wrapper
Sams Club
02.2018 - 06.2018
Night Merchandiser
Sams Club
06.2016 - 02.2018
High School Diploma -
Americas High School