Paul Gutkowski
Brooklyn,New York
Summary
Results-driven, veteran operations professional with extensive experience in food and nutrition services. Proven track record managing large-scale operations in healthcare, leading cross-functional teams, ensuring regulatory compliance, and driving continuous improvement. Skilled in optimizing processes, implementing strategic initiatives to enhance efficiency and client satisfaction. Experienced in budget management, procurement, and successful employee collaboration. Committed to maintaining high standards of food safety and quality. Adaptable, dependable, and known for enhancing operational performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager 3 - Food & Nutrition Services
Sodexo Health Care Services, Bellevue Hospital Center
01.2020 - Current
- Manage the food service operations of an 844-bed facility with a diverse patient population and the supervision of 135 hourly employees, including unionized employees throughout 1199 SEIU, DC 37, and Local 420.
- Control of an annual multi-million dollar operating budget, allocated to stock and supplies, while achieving cost savings and ensuring regulatory compliance. Handle all aspects of departmental financial reporting responsibilities.
- Supervise Sodexo Patient Service Managers and their daily work activities; expert prioritization of tasks and responsibilities to facilitate the highest operating standards.
- Oversee and complete all payroll duties within the department, including preparing work schedules and processing timesheets.
- Interview and hire new employees; assist with a wide range of employee relations and staffing functions; manage payroll and scheduling for over 135 employees.
- Work closely with union representatives in connection with labor disputes.
- Sustain a safe work environment by performing safety audits and inspections and conducted safety-related training.
- Direct daily food service operations, including menu evaluation, planning, purchasing inventory, and receiving food for preparation and storage.
- Maintain kitchen and storage facilities to exceed sanitary regulations; monitor internal quality assurance and food safety audit processes, including HACCP record keeping.
- Conduct physical safety and food safety in-services for staff.
- Assist Executive Board members in preparing the facility for JHACHO and state inspections; successfully passed inspections in 2020 and 2023.
- Act as a procurement specialist responsible for accurate and complete ordering on behalf of the entire department, including patient supplies.
Patient Service Manager 2 - Food & Nutrition Services
Sodexo Health Care Services, Bellevue Hospital Center
01.2008 - 01.2020
- Supervised and coordinated all patient dining services, including tray line, meal delivery, and nutrition-related patient communications.
- Ensured that patient meals complied with physician-ordered diets and nutrition guidelines.
- Trained, scheduled, and supervised patient services staff such as diet clerks, host/hostesses, and tray line staff.
- Collaborated with clinical dietitians, nursing staff, and food production teams.
- Monitored food safety, sanitation, and infection control standards.
- Handled patient concerns and complaints professionally and promptly.
- Maintained accurate records for quality assurance, tray accuracy, test trays and patient satisfaction.
- Participated in regulatory audits (e.g., Joint Commission, Infection Control Department).
- Drove improvement in service delivery and patient satisfaction.
- Utilized Sodexo systems for reporting, scheduling, and performance management.
- Assisted Executive Board Members in preparing the facility for JHACHO and state inspections; successfully passed inspections in 2011, 2014 and 2017.
General Manager of Food & Nutrition Services
Sodexo Health Care Services, Dr. Susan Smith McKinney Nursing & Rehabilitation Center
01.2007 - 08.2008
- Managed 22 full-time and 20 part-time employees in a 320-bed long-term care and rehabilitation center.
- Prepared and updated statistical reports to ensure compliance with federal, state, and local regulations.
- Supervised day-to-day work activities of all staff.
- Established a safe work environment by performing safety audits and inspections and conducted safety-related training.
- Reviewed financial statements to ensure performance in accordance with client's requirements.
- Directed daily food service operations including menu evaluation, planning, purchasing inventory, receiving, and food preparation and storage.
- Maintained kitchen and storage facilities to meet or exceed sanitary conditions.
- Created and manged budget implementations, employee reviews, training, and schedules.
- Cultivated strong relationships with a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Retail Manager of Food & Nutritional Services
Sodexo Health Care Services, Saint Mary's Hospital
01.2006 - 01.2007
- Managed an hourly staff of 50 FTEs while maintaining a budget of $1.5 million for a 300-bed acute care facility.
- Responsible for all cash on hand in the unit; supervised all retail operations including 'Better by Design' and 'Wellness and You', a full-service cafeteria, Jazzman's Coffee shop, and all areas of catering and patient service.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Handled inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Retail Manager of Food & Nutritional Services
Sodexo Health Care Services, Irvington General Hospital
01.2003 - 01.2006
- Managed an hourly staff of 23.8 FTEs while maintaining a budget of $1.3 million for a 156-bed acute care facility.
- Supervised retail, catering, and patient services areas; maintained food quality and customer service in cash handling retail food operations.
- Assisted in maintenance of cash control, improved customer satisfaction, and fostered positive public relations.
- Conducted tray line temperature control, menu evaluation, inventory/cost control, receiving, and food safety audits.
- Helped with staff scheduling, organizing/conducting employee meetings, and guest rounds.
Diet Office Coordinator and Supervisor
West Hudson Hospital
01.1993 - 01.2003
- Supervised a diet office of 4 office workers and 4 dietitians.
- Processed diet orders for patients.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Managed office activities and provided administrative support by maintaining communication between clients, tracking records, and filing all documents.
Education
Associate of Arts -
Bergen County Community College
Paramus, NJ01.2006
Skills
- Attentive listening skills
- Team development
- Inventory oversight
- Onboarding and orientation
- KPI tracking
- Client relations
Certification
- ServSafe Certified - 2024
- New York City Food Handler Certification
- OSHA Certified
Timeline
Operations Manager 3 - Food & Nutrition Services
Sodexo Health Care Services, Bellevue Hospital Center
01.2020 - Current
Patient Service Manager 2 - Food & Nutrition Services
Sodexo Health Care Services, Bellevue Hospital Center
01.2008 - 01.2020
General Manager of Food & Nutrition Services
Sodexo Health Care Services, Dr. Susan Smith McKinney Nursing & Rehabilitation Center
01.2007 - 08.2008
Retail Manager of Food & Nutritional Services
Sodexo Health Care Services, Saint Mary's Hospital
01.2006 - 01.2007
Retail Manager of Food & Nutritional Services
Sodexo Health Care Services, Irvington General Hospital
01.2003 - 01.2006
Diet Office Coordinator and Supervisor
West Hudson Hospital
01.1993 - 01.2003
Associate of Arts -
Bergen County Community College
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