Paul Haines
Director Of Operations
Mukwonago,Wisconsin
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer and vendor relationships. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
21
21
years of professional experience
Work History
Director Operations - PMO, Supply Chain Management and I.T.
Zoomlion North America
03.2016 - Current
- Direct report to the CEO and oversee the Project Management, Supply Chain, and IT groups within North America
- Work directly with global engineering groups for the Research and Development of heavy equipment for a multitude of market segments including, earthmoving, aerial work platform, concrete, agriculture, and crane equipment
- Responsible establishing strategic relationships with vendors, including price and terms negotiations
- Plan and execute Demand Planning and Operations across the company
- Partner with engineering and manufacturing to assure the right components were procured for JIT (Just In Time) Supply Chain practices
- Manage engineering product development teams of 30+ individuals for global equipment product platforms
- Developed, train and implement Phase-Gate style methodology and best practices for engineering depts
- Implemented Siemens NX and Teamcenter PLM systems and MS Office Online.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Oversee all facility maintenance and improvements.
Manager- IT Governance and Application Development
Mid Continent Group
10.2011 - 03.2016
- Direct report to the CIO and oversee the IT Governance and Web Development Teams
- Duties included the development and implementation of new enterprise systems and to assure the compliance of IT, SOX and Insurance Regulatory policies
- Partner with third party Technology Company to develop project plans and requirements for new Policy Administration Systems
- Responsible for the development and support of all internal applications and systems
- Created and chaired committee to define, build and implement a State-Gate process for product development and an Agile IT Department methodology (SDLC)
- Manage a team of over 12 members consisting of contractors and FTE staff
- Manage all licensing and procurement for IT Department while adhering to budgeting guidelines.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Sr. Project Manager (Consultant)
Stonehenge Partners
08.2009 - 10.2011
- Directly manage the development of a large E-Comm/Point of Sale web application for Dentsply Corp
- This application was built from the ground up and included product sales and a fully functional continuing educational section including a fully functional customer portal
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Worked with business units to gather business and functional requirements and map business processes
- Partnered with the clients and existing IT departments to plan and schedule their time into the overall project plan
- Managed a development and test team of over 15 members include the clients existing IT staff
- Provide frequent project updates to executive management.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
Project Manager
PennWell Co.
06.2008 - 07.2009
- Responsible for managing and implementing a rewrite of the existing CMS system
- Work with business users and technical departments to develop and managed project budgets and plans, requirements, business risk assessments, testing, end user documentation and training
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Lead effort to streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Sr. Project Manager & QA Manager- IT
Williams & Williams
02.2007 - 06.2008
- Responsible for the management and implementation of Microsoft Dynamics CRM (Now Dynamics 365 Business Central) which encompassed all mission critical business aspects, including Vendor Management, Accounting, Marketing, Sales and Property Preservation
- Work with business users and technical departments to develop and managed project budgets and plans, requirements, business risk assessments, testing, end user documentation and training of SharePoint
- Successfully negotiate with various vendors for staffing, software, hardware and general equipment needs
- Established the IT Quality Assurance group.
Sr. IT Manager- Product Delivery
Cendant
09.2003 - 10.2006
- Oversaw a startup IT group responsible for the project management, development, QA/ software testing, delivery and support of IT systems used by call center reservations departments
- These POS (Point Of Sale) systems handle call reservations for AVIS Rental Car, Budget Rental Car, Wyndham Hotel Group and Vacation Rental Group in the UK
- Oversaw the Project Management Office, Business Analysis and QA Departments consisting of a team of 25 full-time staff members and augmented staff with offshore resources and in-house consultants
- Responsible for the hiring, termination, and annual performance reviews of direct reports
- Developed and Implement IT Methodologies and practices for QA, development, and project management
- Successfully negotiate with various vendors for staffing, software, hardware, and general equipment needs
- Directly responsible for preparation and administration of departmental budgets.
Education
Skills
Business Planning
Contract Negotiation
International Business
Contract Management
Vendor Management
Project Management
Budget Control
Business Administration
Operations Management
Facilities Management
Organizational Development
Purchasing and planning
Timeline
Director Operations - PMO, Supply Chain Management and I.T.
Zoomlion North America
03.2016 - Current
Manager- IT Governance and Application Development
Mid Continent Group
10.2011 - 03.2016
Sr. Project Manager (Consultant)
Stonehenge Partners
08.2009 - 10.2011
Project Manager
PennWell Co.
06.2008 - 07.2009
Sr. Project Manager & QA Manager- IT
Williams & Williams
02.2007 - 06.2008
Sr. IT Manager- Product Delivery
Cendant
09.2003 - 10.2006