Paul Handel
Whitehouse Station,NJ
Summary
Implementation Specialist with a focus on SaaS technology and customer success. Managed UCaaS and CCaaS implementations, ensuring smooth software adoption and client training. Collaborated with sales teams to enhance customer relationships, troubleshoot technical issues, and drive business growth.
Overview
2
2
years of professional experience
Work History
Implementation Specialist
BlackwireSova
02.2025 - Current
- Manage customer implementations for UCaaS and CCaaS solutions, guiding 40+ client deployments through onboarding, software configuration, and successful adoption.
- Lead end to end onboarding by assessing customer business needs, coordinating implementation timelines, and ensuring smooth transitions to cloud based communication platforms.
- Deliver product training and user education to administrators and end users, increasing customer confidence and accelerating software adoption.
- partnering with sales and technical teams to drive client success, software adoption, customer retention, and long term account growth, and ensure successful project delivery.
- Build strong client relationships by serving as the primary customer contact throughout the implementation lifecycle, contributing to customer satisfaction, retention, and long term success.
- Manage multiple implementation projects simultaneously while maintaining clear communication, meeting project milestones, and delivering a high quality customer experience.
Education
Undergraduate Coursework -
Rowan University
Glassboro, NJSkills
Technical Skills
- UCaaS & CCaaS Solutions
- SaaS Technology
- Software Implementation
- Technical Troubleshooting
- Product Demonstrations
- Project Coordination
- Cloud-Based Communication Technology
Professional Skills
- Customer Onboarding
- Customer Training
- Client Relationship Management
- Account Management
- Sales Support
- Customer Adoption Strategies
- Business Communication
Measured Success
- Managed 40+ customer implementations.
- Supported 100+ end users during onboarding.
- Managed 10–15 concurrent implementation projects.
- Maintained a 95%+ on-time implementation rate.
- Reduced onboarding timelines by 15–20% through process improvements.
- Helped improve software adoption across customer organizations
Timeline
Implementation Specialist
BlackwireSova
02.2025 - Current
Undergraduate Coursework -
Rowan University