Paul Harris-Readus
Calumet City,IL
Summary
Detail-oriented Management Trainee familiar with successful strategies for empowering employees. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits. Hardworking District Manager In Training with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
District Manager in Training
Insomnia Cookies
Chicago , IL
08.2022 - Current
- Conducted orientation and training sessions for new employees.
- Developed district plans to meet sales goals and objectives.
- Monitored store performance, analyzed data and developed strategies to improve operations.
- Evaluated staff performance and provided feedback on areas of improvement.
- Identified customer service issues in stores and implemented corrective action plans.
- Collaborated with marketing team to develop promotional campaigns for the district.
- Resolved customer complaints promptly and professionally in a timely manner.
- Met regularly with store managers to discuss business opportunities and challenges.
- Implemented store standards consistently throughout the district.
District Manager
Burger King
Calumet Park, IL
08.2020 - 08.2022
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Created and maintained productive relationships with key stakeholders in the district.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
Director of Operations
McDonald's
Bolingbrook, IL
05.1997 - 07.2020
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Area Supervisor
Lexi Management (Mcdonald's)
Chicago, IL
08.2019 - 06.2020
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
Education
Associate of Arts -
Richard Daley College
Chicago, IL05-2002
High School Diploma -
Morgan Park High School
Chicago05-1999
Skills
- Coaching and Mentoring
- Staff Development
- Operations Management
- Technology proficiency
- Inventory Control
- Customer Service
- Operations Support
- Financial Administration
- Schedule Management
- Staff Training
- Operations Oversight
- Staff Management
Accomplishments
- Outstanding Supervisor Award 2006
- Ray Kroc Award 2002
Certification
- Basic Shift Management Certificate
- Advance Shift Management Certificate
- Effective Management Practices
- Humburger University
Languages
English
Professional
Timeline
District Manager in Training
Insomnia Cookies
08.2022 - Current
District Manager
Burger King
08.2020 - 08.2022
Area Supervisor
Lexi Management (Mcdonald's)
08.2019 - 06.2020
Director of Operations
McDonald's
05.1997 - 07.2020
Associate of Arts -
Richard Daley College
High School Diploma -
Morgan Park High School
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