Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Paul Harris-Readus

Calumet City,IL

Summary

Accomplished Director of Operations at McDonald's Restaurant, adept in operations management and staff development. Leveraged technology proficiency and business administration skills to drive process improvements, achieving significant cost reductions. Established strong customer relationships, enhancing CRM efforts. Proven track record of mentoring teams to exceed business projections with strategic resource utilization.

Overview

30
30
years of professional experience

Work History

District Manager in Training

Insomnia Cookies
Chicago, IL
08.2022 - 12.2024
  • Met regularly with store managers to discuss business opportunities and challenges.
  • Analyzed business performance data and forecasted business results for upper management.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Communicated corporate initiatives to store teams effectively.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted with recruitment efforts by interviewing potential candidates.
  • Evaluated employee performance regularly and provided constructive feedback where necessary.

District Manager

Big Lot's
Calumet City, IL
09.2016 - 08.2022
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

District Manager

RadioShack
Chicago, Illinois
08.2013 - 09.2016
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

District Manager

Dominick's
Chicago, Illinois
07.2010 - 08.2013
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

Director of Operations

McDonald's Restaurant
Bolingbrook, Illinois
05.1995 - 07.2010
  • Managed day-to-day operations of a large staff in multiple departments.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

High School Diploma -

Morgan Park
Chicago, IL
05-1999

Skills

  • Staff development
  • Operations management
  • Coaching and mentoring
  • Technology proficiency
  • Customer relationship management (CRM)
  • Process improvements
  • Business administration
  • Marketing promotions
  • Business projections
  • Resource utilization

Affiliations

  • Love Tennis
  • Spending Time with Family
  • Singing

Timeline

District Manager in Training

Insomnia Cookies
08.2022 - 12.2024

District Manager

Big Lot's
09.2016 - 08.2022

District Manager

RadioShack
08.2013 - 09.2016

District Manager

Dominick's
07.2010 - 08.2013

Director of Operations

McDonald's Restaurant
05.1995 - 07.2010

High School Diploma -

Morgan Park

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