Summary
Overview
Work History
Education
Skills
Awards
Community Service
Relevant Coursework
Timeline
Generic

Paul Hayes

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2024
2024
years of professional experience

Work History

Caregiver

Main Family Caregiver for Cancer Patient
01.2013 - 01.2024
  • Skills needed and Developed:
  • Empathy, Patience, Active Listening, Medical Knowledge and Understanding, Medication Management, Symptom Monitoring, Practical care skills, Personal care assistant, Nutrition support, Working with pain management, Communication skills, Persistent advocacy.
  • Organizational skills: Care coordination, record keeping.
  • Problem solving and Critical thinking: Decision making with care team. Adapting as symptoms change and emerge, working with Doctors, Social workers, Medication Coordinators and Finance support workers.
  • Time management, Stress Reduction, Engagement with support networks, Resource utilization.

Regional Operations and Concept Manager (Business Development Team)

Randstad USA
01.2007 - 01.2011
  • Oversaw three divisions, encompassing 22 branches and 6 on-sites from Maine to NJ, including In-house, Corporate and Mass customize.
  • Organized and executed annual audits for 22 branches, delivering detailed reports based on individual outcomes.
  • Arranged and facilitated in-depth training for the Northeast region, providing continued technical and business support to Agents, Senior/Mid-Level Management and staff.
  • Created and carried out strategic plans of action, designed to improve business development.
  • Recognized and endorsed procedural, process and system changes to advance standardization and efficiency.
  • Evaluated problematic issues and provided effective, proactive solutions.
  • Developed, managed, implemented and streamlined projects, processes and procedures.
  • Monitored and maintained operational integrity; defining and delivering best practices to support conceptual implementation and alignment.

Branch Manager

Randstad USA
01.2004 - 01.2007
  • Managed three separate offices; growing man-power by 50% and exceeding financial goals and objects, GM and COP by end of FY1.
  • Effectively merged two branches each sustaining between150 to 175 employees; successfully increased BU to 275 employees.
  • Achieved 55 new accounts within one-year, averaging more than one new account each week.
  • Successfully oversaw migration of 33 full-time employees to the new Long Island location, utilizing $300K to develop the Randstad innovative concept of diversity in development.
  • Reactivated 44 accounts and opened additional new accounts, exceeding other BU’s in the country, surpassing GM, COP and Sales activity, ultimately winning national recognition for the Best Branch in the US.
  • Reduced exposure to risks by maintaining 90 to 100 percent regulatory compliance.

Contract IT Client developer and IT Recruiter

TSR and Lenco Consulting Groups
01.1999 - 01.2001
  • Working individually to solve some of the most difficult IT placements. Using multiple sources to source candidates developing a strong network to develop future candidates. Keeping on top of all latest advancements and tools in technology.
  • On the Account Management and Developer side. Understanding old accounts that have closed. Researching them to see where there is a possibility to re-activate them. This was one of my most successful abilities. Developing new accounts through industry contracts. Opening new accounts through cold calling and consistent procedural processes. Once accounts were opened, I worked to develop and expand clients through excellent customer service and understand clients needs and concerns.

IT Recruiter and Client Account Manager

Alliance Consulting Group
01.1996 - 01.1999
  • IT Recruiter Role responsibilities: Job Analysis, Sourcing Candidates, Screening and Interviewing, Networking, Managing the recruitment process, offer negotiations, Market analysis.
  • Account Management Responsibilities: Client relationship management, Account growth, Project management, Reporting, Problem Solving between client and candidate, Renewals and Contracts

Behavior Specialist part of the Individual Support Department

Helen Keller National Center
01.1992 - 01.1996
  • Assessment and Evaluation of deaf and blind students
  • Behavioral intervention Plans
  • Implement strategies to address behavioral concerns
  • Collaboration: Work with a multidisciplinary team collaborating with teachers, psychologists, therapists and family members to ensure a comprehensive approach.
  • Training and Support: Teaching Parents, Educators and other Caregivers to implement behavior strategies.
  • Monitoring and Evaluation of students progress and outcomes.
  • Documenting and reporting.
  • Advocacy for students
  • Research and Development of new procedures
  • Crisis intervention

Librarian, Cargo Facilitator, Nurses Aide

St. John’s University Law School, Lufthansa Airlines, Ozanam Nursing Home

Education

Master of Arts - 9 Credits Completed

Regis University
Denver, CO

Bachelor of Arts (BA) - English with minor in History

St. John’s University

High School Diploma -

Cathedral Prep
New York, NY

Skills

  • Personal caregiver, behavior specialist, IT recruiter, and client developer Operations management, sales, managing direct reports, project facilitation, team leadership, account management
  • APA, AP, MLA, and Chicago writing styles, financial systems implementation, marketing/communications, retention
  • Strategic planning, RFP preparation, event coordination and execution, conceptual modeling, help desk management
  • Trends Analysis, Project Development/Implementation, Proposal Writing, Technical Writing, Increased Revenue

Awards

National Forensic League Honor Society, National Forensic League Degree of Excellence, "Good To Know You Award" Randstad-Highest Award at Randstad, Best Branch in Country entire Branch sent to New Orleans-Randstad, More than 50 Awards for Speech and Debate- St. John’s University, New York State First Place Speech Champion for St. John's University 3 times, Winner of Numerous Awards (Director, Supervisor, Outstanding Service and Innovation), Helen Keller National Center- Director, Supervisor and Innovation awards, Congressional Award for Community Service, Presented two Thomas Jefferson Goblets for outstanding writing

Community Service

Bread for the World, Contestant Judge for numerous Speech and Debate competitions, American Cancer Society, Recovery Room Volunteer, Tutor for struggling students using ABCmouse.com and IXL

Relevant Coursework

  • Managerial Training, Legal Studies, Human Resources, Technology, Sales, Recruiting, Effective Presentation
  • Social Media Training and Implementation. Worker Safety, Worker’s Compensation, Marketing, Internships
  • Corporate Development

Timeline

Caregiver

Main Family Caregiver for Cancer Patient
01.2013 - 01.2024

Regional Operations and Concept Manager (Business Development Team)

Randstad USA
01.2007 - 01.2011

Branch Manager

Randstad USA
01.2004 - 01.2007

Contract IT Client developer and IT Recruiter

TSR and Lenco Consulting Groups
01.1999 - 01.2001

IT Recruiter and Client Account Manager

Alliance Consulting Group
01.1996 - 01.1999

Behavior Specialist part of the Individual Support Department

Helen Keller National Center
01.1992 - 01.1996

Librarian, Cargo Facilitator, Nurses Aide

St. John’s University Law School, Lufthansa Airlines, Ozanam Nursing Home

Master of Arts - 9 Credits Completed

Regis University

Bachelor of Arts (BA) - English with minor in History

St. John’s University

High School Diploma -

Cathedral Prep

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