Paul Henriksen
Aurora,Illinois
Summary
Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over 1+ years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Retail Parts Specialist
Oriley Auto Parts
10.2023 - Current
- Increased customer satisfaction by providing exceptional service and accurate product information.
- Streamlined inventory management by implementing efficient organization systems and maintaining accurate records.
- Enhanced store sales performance with effective upselling techniques and personalized product recommendations.
- Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
- Assisted in training new employees on company policies, procedures, and best practices for optimal customer service.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
- Maintained current knowledge of industry trends, products, and technologies to better serve customers'' needs.
- Partnered with suppliers to secure competitive pricing for retail parts purchases, maximizing profit margins while maintaining quality standards.
- Conducted thorough research on specific parts requests to ensure accuracy and timeliness of order fulfillment.
- Supported store operations by accurately processing transactions, managing returns, and updating inventory records as needed.
- Contributed to the achievement of sales goals through proactive engagement with customers and consistent follow-up on leads.
- Improved overall efficiency by regularly reviewing processes and suggesting updates to streamline daily tasks within the department.
- Ordered parts from various distributors to fulfill demands.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained extensive understanding of common problems and methods for repair.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Maintenance Worker
Kensington School
05.2022 - 01.2024
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Installed new locks, door handles, and door closers.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Safely and effectively handled wide range of cleaning products and solutions.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Repaired and replaced pumps, valves and motors.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
Education
GED -
Universal Technical Institute of Illinois
Lisle, IL04.2024
Skills
- Cleaning and Sanitizing
- Heavy Lifting
- Valid Driver's License
- Safety Protocols
- Snow Blowers
- Lighting Fixture Maintenance
- General Plumbing
- Equipment Maintenance
- Chemical Cleaners
- Crack Sealing
- Facility Upkeep
- Electrical Systems
- Inventory Management
- Preventative Maintenance
- Safety Management
- Team Collaboration
- Wiring and Fixture Repair
- Multitasking and Organization
- Regulatory Standards
- Debris and Trash Removal
- Equipment and System Inspection
- Smoke Detector Testing
- Issue Troubleshooting
- Painting and Wall Repair
- Light Carpentry
- Construction Maintenance
- Grounds Maintenance
- Diagnosis and Troubleshooting
- Gutter and Drainage Cleaning
- Daily Cleaning and Sanitation
- Lock Repair
- Construction Management
- Basic Plumbing Repairs
- Groundskeeping and Landscaping
- Safety Procedures
- Repairing Wall Surfaces
- Maintenance and Repair
- Concrete Pouring and Finishing
- Hand and Power Tool Operation
- Wooden Structure Building and Repair
- Electrical Component Replacement
- Equipment Rigging
- Valve Grinding and Reseating
- Equipment Assembly
- Physical Strength and Stamina
- Equipment Dismantling
- Riding Mowers
- Safety Monitoring and Compliance
- Parts Lubrication
- Chisel Hammers
- Cutting Torches
- Alignment and Balancing
- Control Precision
- Plan Skilled Repairs
- Dismantle Machines
- Metal Cutting and Shaping
- Plumbing
- Problem Detection and Resolution
- Returns processing
- Merchandising Strategies
- Product Merchandising
- Performance Tracking
- Cycle counting
- Delivery Coordination
- Training and coaching
- Invoice Processing
- Clean Driving Record
- Verbal and written communication
- Ordering parts
- Suggestive Selling
- Problem-solving skills
- Order Fulfillment
- Staff Training
- Coordinating paperwork
- Display building
- Purchasing oversight
- Customer Service
- Vehicle operations knowledge
Languages
English
Native or Bilingual
Spanish
Elementary
Automotive, Welding
Currently have been a mechanic for a few years already with a high interest in the automotive industry as well as high interest in welding field.
Additional Information
Some information about myself is that, I have a high interest in the automotive and welding field. I have been in the welding field for a year now, and the automotive industry for a few years. Me as a individual I am known to be a very hard worker and known to never quit. I always overcome difficult and complicated tasks, never backing down, always being dependable.
Timeline
Retail Parts Specialist
Oriley Auto Parts
10.2023 - Current
Maintenance Worker
Kensington School
05.2022 - 01.2024
GED -
Universal Technical Institute of Illinois
Similar Profiles
Gene C. LutzGene C. Lutz
President at Central Texas Auto Parts, Inc. Dba NAPA Auto PartsPresident at Central Texas Auto Parts, Inc. Dba NAPA Auto Parts
Daniela Perez ZamoraDaniela Perez Zamora
Store Manager at Auto Plus Auto Parts/ Factory Motor PartsStore Manager at Auto Plus Auto Parts/ Factory Motor Parts
Christopher CheekChristopher Cheek
Parts Sales at NAPA Auto Parts - Genuine PartsParts Sales at NAPA Auto Parts - Genuine Parts
Omar LopezOmar Lopez
Insurance Broker at West Suburban AssuranceInsurance Broker at West Suburban Assurance
Richard MulvilleRichard Mulville
Driver/Mechanic at West and Son's Towing and RecoveryDriver/Mechanic at West and Son's Towing and Recovery