Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Hernandez

Campbell,CA

Summary

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship. To obtain a position that will enable the use of my strong organizational skills, and ability to work well with people.

Overview

9
9
years of professional experience

Work History

Service Representative

Aptive Environmental
07.2023 - Current
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Streamlined customer service processes for improved efficiency and reduced response times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Reduced pest infestations by inspecting and identifying pests in various residential and commercial properties.
  • Enhanced client satisfaction by providing detailed explanations of treatment procedures and prevention methods.
  • Conducted thorough inspections to assess the severity of infestations, customizing treatment plans for each case.
  • Collaborated with team members to develop efficient strategies for managing complex pest problems.
  • Successfully eliminated bed bug infestations using heat treatments, chemical applications, and proper sanitation techniques.
  • Developed strong relationships with customers by establishing trust through transparent communication regarding treatment expectations and results achieved over time.
  • Skilled in utilizing a variety of tools and equipment, including sprayers, dusters, and traps for effective pest control treatments.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Drove to customer residences and places of business to inspect for pests.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Oil Truck Driver

Valley Oil
10.2018 - 06.2023
  • Improved safety by conducting thorough pre-trip and post-trip inspections of the oil truck.
  • Increased efficiency with accurate record-keeping of miles driven, fuel used, and delivery receipts.
  • Enhanced customer satisfaction through timely and accurate oil deliveries in various weather conditions.
  • Maintained strong communication with dispatchers for route updates and potential issues during transport.
  • Consistently met delivery schedules by planning optimal routes and adjusting for traffic or road conditions.
  • Contributed to team success by cross-training in other roles within the organization when needed.
  • Prevented spills through careful monitoring of hoses and connections while transferring oil products at delivery sites.
  • Collaborated with maintenance staff to ensure trucks were serviced according to schedule for peak performance.
  • Built positive relationships with customers through professional interactions during deliveries and addressing any concerns promptly.
  • Contributed to a healthy work environment by actively participating in safety meetings and promoting safe work practices.
  • Maneuvered large tanker trucks into very tight spaces for loading and unloading purposes.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Production Assistant

Tesla
01.2016 - 10.2017
  • Enhanced production efficiency by streamlining processes and implementing organizational improvements.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Communicated with other crew members via walkie talkies to coordinated production activities.
  • Supported on-time project completion by effectively prioritizing tasks and managing workflow.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Contributed to cost savings by identifying areas for improvement in resource allocation and usage.
  • Facilitated clear communication between departments, ensuring smooth production operations.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.

Night Stocker

Costco
01.2015 - 12.2015
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.

Education

Skills

  • Organization
  • Time Management
  • Attention to Detail
  • Effective Communication
  • Positive Attitude
  • Multitasking
  • Able to follow schedules and meet deadlines
  • Active listening
  • Intermediate experience with MS Office; Word/Excel/PowerPoint

Timeline

Service Representative

Aptive Environmental
07.2023 - Current

Oil Truck Driver

Valley Oil
10.2018 - 06.2023

Production Assistant

Tesla
01.2016 - 10.2017

Night Stocker

Costco
01.2015 - 12.2015

Similar Profiles

CREATE PROFILE
Paul Hernandez