Paul Hewatt
Monroe,GA
Summary
Confident, curious, and driven individual with a desire for continual growth and development. Intrigued by streamlining processes to get the best return in the most efficient amount of time. I have led and been involved with many types of projects and can’t wait for the next challenge.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Application Specialist
Ceridian HCM, Inc.
11.2016 - Current
- Involved in the development, testing, and deployment of new software versions to over 1,700 customers impacting over 27,000 hardware devices
- The deployments were done weekly with less than a 2% failure rate
- Each deployment ran as a Sprint including retrospectives to improve the process from wave to wave
- Instrumental in a project to replace thousands of lithium-ion batteries for hundreds of customers in a short amount of time with limited notice after discovering a hazard with the batteries to ensure customer safety
- Assisted over 20 clients per week in providing deliverables set by customer SLA’s to ensure hardware and software issues or concerns were addressed efficiently
- Operated as Project Manager for 3 Enterprise level stakeholder clients simultaneously to address all their concerns with hardware and software related items while also performing routine daily functions.
- Estimated work hours and tracked progress using Scrum methodology.
- Trained staff on proper use of systems and conducted orientation seminars.
Product Engineer
Horizon Software International
03.2012 - 11.2016
- Organized, created, and facilitated employee training to ramp up new employees
- Served as the single point of contact for 5 large school districts concurrently addressing any customer concerns
- Facilitated weekly Scrum meetings with Product Owner’s and Teams to manage needed features and deliverables to address ideas in the backlog for multiple teams
- Assisted in the testing, QA, and delivery of software upgrades to hundreds of clients using Horizon Software’s proprietary software
- Responsible for developing standard operating procedures and accompanying documentation for internal employees as the client base
- Maintained the resolution of at least 20 client support cases daily while also performing the above specialized tasks.
Assistant Team Lead
Kaiser Permanente
08.2004 - 02.2012
- Worked as an advocate between employees and management performing duties such as reporting and handling critical, time-sensitive incidents
- Daily tasks involved managing 60-80 client interactions
- Paramount in managing conference call bridges to quickly resolve issues critical to business operations
- Contributed to the successful execution of high-priority projects by providing expert guidance to team members throughout the project lifecycle.
- Managed Escalation Bridges for critical issues involving engaging all necessary parties to resolve the issues efficiently while providing status updates to all bridge participants and documented all steps taken to reach a resolution.
- Served in a lead role to improve and streamline enterprise-wide procedures and policies to better manage employees and customers.
Bulk Storage Supervisor
Dendrite
08.1997 - 05.2004
- Ensured compliance with industry regulations and company policies by staying abreast of changes in relevant legislation and adapting warehouse practices accordingly.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Enforced team adherence to safety regulations and protocols.
- Assisted in budget planning for the warehouse department by providing insights on operational costs, resource allocation strategies, and potential improvements needed for optimal performance levels.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Reported regularly to managers on project budget, progress, and technical problems.
Education
Associates Degree in Business Administration/Computer Information Systems - Business Administration And Management
Georgia Perimeter College
Lawrenceville, GA12.2003
Skills
- Microsoft Active Directory
- Strategic Planning
- Resource Allocation
- Team Collaboration
- Processes and procedures
- Budget Control
- Project Scheduling
- Project tracking
- Business Analysis
- Stakeholder Communications
- Meeting facilitation
- Risk Management
Websites
Certification
- Leading SAFe 5.1
- Ssm safe scrum Master 5.1
Personal Information
Title: Scrum Master
Hobbies and Interests
- Family Time
- Auto Customization
- Art
References
Available upon request.
Timeline
Application Specialist
Ceridian HCM, Inc.
11.2016 - Current
Product Engineer
Horizon Software International
03.2012 - 11.2016
Assistant Team Lead
Kaiser Permanente
08.2004 - 02.2012
Bulk Storage Supervisor
Dendrite
08.1997 - 05.2004
Associates Degree in Business Administration/Computer Information Systems - Business Administration And Management
Georgia Perimeter College
- Leading SAFe 5.1
- Ssm safe scrum Master 5.1
Similar Profiles
JACQUELINE HARVEYJACQUELINE HARVEY
Sr. Manager, Product Management, Managed Services at Dayforce, HCM (formerly Ceridian, HCM)Sr. Manager, Product Management, Managed Services at Dayforce, HCM (formerly Ceridian, HCM)
Amelia Rose McDonah, PMPAmelia Rose McDonah, PMP
Implementation Project Manager at Ceridian HCMImplementation Project Manager at Ceridian HCM
Iris MelendezIris Melendez
Workforce Management Implementation Consultant at Ceridian HCMWorkforce Management Implementation Consultant at Ceridian HCM