Paul Hill
Tuckerton
Summary
A results-driven Food Service Manager with 7+ years of experience in overseeing operations, leading teams, and ensuring exceptional customer service in fast-paced environments. I am skilled in managing daily activities, optimizing workflows, controlling costs, and ensuring food safety standards. With a strong ability to motivate and develop staff, I excel in creating a positive and efficient work environment. Passionate about delivering high-quality experiences, I am dedicated to enhancing customer satisfaction while driving business growth and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Wawa
06.2022 - Current
- Oversee day-to-day operations of the food service department to ensure smooth and efficient delivery of high-quality products.
- Manage a team of associates, providing training and support to ensure optimal performance and customer satisfaction.
- Control inventory, ensure food safety compliance, and oversee the preparation and presentation of food items.
- Maintain high standards of cleanliness to drive sales and enhance customer satisfaction.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Ensure smooth rollouts of new campaigns and promotions to associates and customers.
Apprentice (AGM)
Chipotle Mexican Grill
09.2020 - 05.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage.
- Led the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Store Manager
Anthony's Pizzeria and Grille
07.2016 - 09.2020
- Supervised a crew of 15+ employees, ensuring adherence to food safety standards.
- Delivered excellent customer service in a fast-paced environment.
- Assisted the owner with cash handling and reconciliation processes.
- Helped manage and coordinate weekly employee schedules.
Education
Lacey Township High School
Lanoka Harbor, NJAssociate of Science - Business Administration
Ocean County College
Toms River, NJ05-2022
Skills
- Labor management
- Sanitation standards
- Cost control
- Customer service
- Scheduling
- Collaboration and teamwork
- Inventory management software
- Recruitment and hiring
- Time Management
- Conflict resolution
- Employee performance evaluations
- POS terminal operation
Certification
ServSafe Food Manager
Timeline
Food and Beverage Manager
Wawa
06.2022 - Current
Apprentice (AGM)
Chipotle Mexican Grill
09.2020 - 05.2022
Store Manager
Anthony's Pizzeria and Grille
07.2016 - 09.2020
Lacey Township High School
Associate of Science - Business Administration
Ocean County College
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