Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paul Hillier

Security Professional
Colorado Springs,CO

Summary

Dedicated Security professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the industry standards.

Overview

17
17
years of professional experience

Work History

Client Services Manager

GardaWorld Security
04.2021 - Current
  • Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
  • Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Assisted clients in achieving their business objectives by providing strategic guidance and customized solutions tailored to their needs.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.

Branch Manager

Champion National Security Inc
11.2019 - 03.2021
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Identified issues, analyzed information and provided solutions to problems for current and prospective clients.

Delivery Driver

DoorDash
09.2019 - 11.2019
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Transit Security Officer

Allied Universal Security Services
04.2019 - 09.2019
  • Consistently applied transit system laws and verbally reprimanded or officially cited violators.
  • Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Maximized security of restricted areas by scanning incoming personnel and verifying credentials.
  • Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Maintained up-to-date knowledge on relevant local laws and ordinances, effectively enforcing rules and regulations within the transit system.

Youth Corrections Supervisor - Field Trainer

State Of Colorado Department Of Human Services
01.2017 - 04.2019
  • Collaborated with fellow Field Training Officers to develop innovative teaching methods that resonated with diverse learning styles among trainees.
  • Provided constructive feedback on department policies and procedures, contributing to ongoing improvement initiatives within the Field Training Officer program.
  • Coordinated and conducted various training, such as facility safety, report writing and physical management techniques.
  • Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
  • Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.

Youth Corrections Officer

State Of Colorado Department Of Human Services
10.2015 - 01.2017
  • Assisted in the successful rehabilitation of numerous youths by implementing behavior modification techniques.
  • Contributed to a positive team atmosphere by collaborating with fellow officers in decision-making processes related to resident care.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Increased compliance with facility rules by consistently enforcing policies fairly and respectfully among all residents.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Completed extensive training on crisis intervention techniques, ensuring preparedness for emergency situations involving youth or staff safety concerns.
  • Collaborated with multi-disciplinary teams to develop individualized treatment plans for each resident.
  • Coordinated with mental health professionals to address the emotional needs of residents while under supervision.
  • Implemented structured routines that provided consistency for residents while promoting healthy habits such as exercise, proper nutrition, and hygiene practices.

City Carrier Assistant

United States Post Office
12.2013 - 10.2015
  • Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
  • Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Senior Airman

United States Air Force, USAF
12.2006 - 11.2013
  • Enhanced security measures by conducting regular foot and vehicle patrols of a Department of Defense Installation.
  • Acted as a liaison between Security Forces personnel and civilian employees, fostering positive working relationships for collaborative problem-solving efforts.
  • Maintained detailed records of daily activities and incident reports, providing accurate documentation for management review.
  • Supported special event security detail by implementing crowd control measures and assisting guests as needed during high-profile events.
  • Reduced incidents of trespassing through vigilant monitoring of CCTV systems and access control points.
  • Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
  • Contributed to the development of security policies and procedures, ensuring compliance with relevant regulations.

Education

No Degree - Business Management

University of Colorado - Denver
Denver, CO
05.2001 -

High School Diploma -

DeKalb High School
DeKalb, IL
05.2001 -

Skills

  • Team building
  • Project Planning
  • Employee Development
  • Negotiation and Conflict Resolution
  • Performance Evaluation
  • Customer Relationship Management
  • Report creation
  • Goal Setting
  • Written Communication
  • Computer Skills
  • Positive Attitude
  • Customer Service
  • Multitasking
  • Scheduling and Coordinating
  • Team Leadership
  • Business Development

Accomplishments

  • United States Air Force Achievement Medal - Earned July 2009-January 2010 (Operation Enduring Freedom)
  • Midwest Region Employee of the Year - 2021 (Champion National Security)
  • Deans List (Fall 2017; Spring 2018)


Timeline

Client Services Manager

GardaWorld Security
04.2021 - Current

Branch Manager

Champion National Security Inc
11.2019 - 03.2021

Delivery Driver

DoorDash
09.2019 - 11.2019

Transit Security Officer

Allied Universal Security Services
04.2019 - 09.2019

Youth Corrections Supervisor - Field Trainer

State Of Colorado Department Of Human Services
01.2017 - 04.2019

Youth Corrections Officer

State Of Colorado Department Of Human Services
10.2015 - 01.2017

City Carrier Assistant

United States Post Office
12.2013 - 10.2015

Senior Airman

United States Air Force, USAF
12.2006 - 11.2013

No Degree - Business Management

University of Colorado - Denver
05.2001 -

High School Diploma -

DeKalb High School
05.2001 -

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Paul HillierSecurity Professional