Proven track record in enhancing customer satisfaction and streamlining operations, notably at Elicias Pizza. Excelled in customer service and schedule management, achieving high customer ratings and increasing sales through effective strategies. Demonstrated commitment to safety and cleanliness, fostering positive relationships and optimizing team workflow for peak efficiency.
Hi, I’m
Paul Hoffman
St Louis,MO
Summary
Overview
2024
years of professional experience
Work History
Uber
Uber Driver
Job overview
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Homestate
Customer Service Associate
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Elicias Pizza
Pizza Manager
06.2019 - 05.2023
Job overview
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability..
- Optimized store operations by regularly reviewing and updating policies and procedures to ensure best practices were followed.
- Championed company values within the store location, promoting an environment focused on exceptional service and quality products at all times.
Education
Oakville Senior High School Oakville, MO
High School Diploma from All Core Subjects
05.2020
University Overview
Skills
- Schedule management
- Excellent navigation
- Customer service
- Customer engagement
- Safe driving
- Cleanliness
Timeline
Pizza Manager
Elicias Pizza
06.2019 - 05.2023
Uber Driver
Uber
Customer Service Associate
Homestate
Oakville Senior High School
High School Diploma from All Core Subjects
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