Paul Holtzman
Oceanside,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.
Overview
28
28
years of professional experience
Work History
Cafe Worker
Seacrest Village Retirement Communities
Encinitas
03.2022 - 08.2023
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Maintained hygienic conditions of dining area tables before and after customer seating.
- Maintained compliance with health and safety regulations when dealing with food items.
- Responding promptly to inquiries and resolving complaints or issues quickly, providing excellent customer service.
- Maintained accurate records of all sales transactions for daily reporting purposes.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Supervised portion control and quantities of preparation to minimize waste.
Restaurant Owner
Cedar Ridge Cafe and Bakery
Maplewood, NJ
01.2013 - 10.2020
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maximized efficiency while minimizing costs through the implementation of operational procedures.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Created weekly employee schedules, delegated work assignments, and consistently monitored team members' performance levels.
- Ensured effective management and supervision over 14 employees within the restaurant setting.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated throughout assigned areas to efficiently address customer needs while effectively managing tasks during peak hours.
- Oversaw food preparation, interacted with guests, maintained quality control standards, and managed customer relations.
- Established standards for quality control, customer service, health and safety regulations.
Vice President of Operations
LJ Wright Financial Resources
Phoenix, AZ
01.1996 - 10.2012
- Guided and supervised staff in operational processes.
- Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
- Lead initiatives aimed at improving customer service levels through process optimization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
Scottsdale, AZ10-2012
Skills
- Cleanliness and hygiene
- Teamwork and Collaboration
- Quality Assurance
- Attention to Detail
- Food service standards
- Safe Food Handling
- Order Management
- Product Knowledge
- Customer Service
- Team Development
- Food presentation
- Ordering Supplies
- Staff Supervision
- Customer Relations
- Customer Needs Assessment
- Adaptability
References
References available upon request.
Timeline
Cafe Worker
Seacrest Village Retirement Communities
03.2022 - 08.2023
Restaurant Owner
Cedar Ridge Cafe and Bakery
01.2013 - 10.2020
Vice President of Operations
LJ Wright Financial Resources
01.1996 - 10.2012
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
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