Summary
Overview
Work History
Education
Skills
Timeline
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Paul Horn

Paul Horn

Abilene,TX

Summary

Dynamic customer service professional with a proven track record at Top Line Travel Center, excelling in complaint resolution and relationship building. Skilled in data entry and database management, I leverage strong communication and problem-solving abilities to enhance customer satisfaction and drive sales opportunities. Committed to delivering exceptional service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Top Line Travel Center
Eastland, Tx 76448
03.2021 - 04.2025
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Health Care Assistant

James Horn Estate
Eastland, Tx 76448
02.2017 - 05.2020
  • Organized medical records for patient care plans and ensured accuracy.
  • Provided comfort measures such as back rubs and positioning of bedridden patients.
  • Interacted positively with family members of patients while delivering compassionate care.
  • Assisted with mobility exercises for immobile patients under direction of physical therapist or nurse.
  • Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
  • Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
  • Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
  • Collected specimens from patients according to established procedures.
  • Provided assistance to patients with activities of daily living, such as bathing and dressing.
  • Utilized strong organizational skills while managing multiple tasks simultaneously.
  • Assisted in transferring patients from wheelchair or bed using appropriate techniques.
  • Assisted with cleaning of rooms between patients; restocked supplies as needed.
  • Prepared beds and equipment for use by healthcare professionals.
  • Administered medications orally or topically as prescribed by physician.
  • Maintained a clean work environment by following infection control policies and procedures.
  • Actively participated in team meetings discussing patient cases and best practices.
  • Participated in educational opportunities related to health care assistant duties.
  • Helped feed residents who are unable to feed themselves due to disability or illness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Planned and served meals and snacks to patients according to prescribed diets.

Education

Some College (No Degree) - Computer And Information Sciences/ Art History

Mary Crest College
Davenport, IA

Skills

  • Customer service
  • Data entry
  • Complaint resolution
  • Product knowledge
  • Database management
  • Customer relationship management
  • Sales support
  • Effective communication
  • Problem solving
  • Attention to detail
  • Organizational skills
  • Active listening
  • Empathy and patience
  • Positive and professional
  • Strong teamwork
  • Punctuality and reliability
  • Multi-task management

Timeline

Customer Service Representative

Top Line Travel Center
03.2021 - 04.2025

Health Care Assistant

James Horn Estate
02.2017 - 05.2020

Some College (No Degree) - Computer And Information Sciences/ Art History

Mary Crest College

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Paul Horn