Summary
Overview
Work History
Education
Skills
Educationcertifications
Personal Information
Domainknowledge
Certification
Timeline
Paul Howatson

Paul Howatson

Lakeway,TX

Summary

Technical Account Manager/Customer Engagement Manager proficient in delivering innovative IT Cloud Infrastructure & Cyber Security services, providing technical leadership and expertise in developing customized solutions on multiple client engagements, NaaS, cloud services, security principles, vulnerability assessments and remediation, infra planning, development, optimization, operational leadership with cross-functional teams. Enjoying maintaining client relationships, leading and motivating team members, directing and communicating at all levels to achieve the desired results.

Developed key transferable skills in dynamic and customer-focused environment. Expertise in relationship management and strategic communication, ensuring customer satisfaction and loyalty. Seeking to leverage these skills in new field to drive impactful outcomes and contribute to organizational success.

Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring exceptional experience to a challenging new role.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Customer Engagement Manager/TAM/CEM, Cloud Security & NaaS

HPE Aruba
01.2018 - Current
  • Customer Engagement Manager (TAM) driving our Infrastructure, Security and Technical engagement
  • Aligning business requirements with standard approaches
  • Guiding the client through our feature rich suite of HPE Aruba cloud services (NaaS), AI Insights, Clearpass Policy Manager, Central Platform & Greenlake Hybrid Cloud
  • Leading architectural interactions on features and roadmap planning, providing guidance on customized solutions and environment enhancements, SSO (SAML), Automation, API's, NBAPI, Protobuf, taking those solutions to our internal teams for development - directing and driving those enhancements back to the client
  • Leading collaboration efforts on Infra Security with Client Security Teams, providing guidance and cross-discipline collaboration in security principles and access control measures
  • Aligning PCI compliance activities with vulnerability assessments (CVE, Bug Bounty) and mitigation techniques along with delivering remediation efforts
  • Leading discussions on Security Advisories & Vulnerabilities, providing affected products with relating CVE's/CVSS and providing software upgrade options
  • Collaborating with client leadership teams on IT strategies and alignment, determining vision and future environment approaches along with, business need, cost savings exercises and infrastructure planning activities
  • Directing the delivery of HPE Aruba feature enhancements, security upgrades, and major APC releases, fulfilling client requirements and driving the successful business outcome

Senior Solutions Architect/Managing Consultant

Wipro Technologies
01.2011 - 12.2011
  • Company Overview: Energy Consulting Practice
  • Senior Solutions Architect/Managing Consultant with proven experience in delivering complex IT infrastructure solutions, providing technical leadership and expertise to develop customized solutions on multiple client engagements and then taking those solutions to market
  • Excelling in all phases of enterprise-wide deployments, design & configuration of infrastructure, security, cloud services, planning, design, development, implementation, operational support & people management of cross-functional and virtual teams, maintaining partner relationships, leading and motivating team members and communicating at all levels to achieve the desired results
  • Developing and driving the migration of legacy infrastructure & security solutions to innovative on-demand cloud environments, designing and configuring DC head end access via Meraki VPN/SSL concentrators, ASA and Fortinet Firewalls, Brocade fast switches with BGP-MPLS for peering to MS Azure via express route, providing secure multitenant content delivery type applications hosting and access, AD, RADIUS, SSL authentication and PoS secure services, Azure VNet service, Barracuda NG FW, Traffic Mgr
  • & Load Balancing service
  • Engaging with multiple clients on IT security strategies, evaluating cyber security capabilities, actively monitoring, and identifying security threats & vulnerabilities, working with various security operations centres (SOC) to provide IDS/IPS monitoring solutions, infrastructure & cloud-based FW/NGFW, Cisco security platforms (ISE)
  • Implementing DLP solutions, providing guidance on business continuity planning & disaster recovery planning options, along with risk and impact analysis
  • Energy Consulting Practice

Network Architect

SAIC
01.2008 - 12.2011
  • Company Overview: Energy, Oil & Gas Practice
  • Senior Network Architect/Managing Team Lead for upstream oil and gas managing delivery of service engagements on projects, redesigns, and new solution developments
  • Established common goals and direction for the team
  • Assumed technical leadership, monitored the project schedules, costs & constraints
  • Technical authority on design and implementation tasks, along with team guidance
  • Managing, designing, and implementing infrastructure and data center design projects, global network architecture re-designs, and providing design & engineering authority to our global support teams
  • Accountable for client relationship, project deliverables, interfacing with senior client leadership teams and relationship building
  • Achieved Results: Multiple Client Engagements Global WAN MPLS deployments- Multiple occasions for multiple clients Design, deployments, and implementations on multiple occasions of extremely large and complex, global meshed MPLS architectures, connecting multiple corporate headquarters with critical primary or DR locations, data centre and HA sites utilizing BGP and OSPF traffic engineering disciplines to address multiple diverse path requirements to create the survivable environment
  • Deploying Cisco 65xx, Nexus 5xxx, 7xxx, ToR switches, MPLS peering routers & perimeter firewalls, along with associated hardware and protocol distribution methods
  • Support for business-critical applications with custom queuing QoS, Multicast streaming methods based on multiple AnyCast RP MSDP deployments, survivable and load balancing, load sharing circuits with MPLS BGP/OSPF/CEF switching
  • Responsible for design, engineering, and delivery of multiple projects, along with technical and project management activities and guiding the customer on concepts, strategies, and tools
  • Energy, Oil & Gas Practice

Senior Network Engineer

Schlumberger
01.2001 - 12.2008
  • Providing engineering experience to deliver and deploy our global & regional wide area networks consisting of over 1,000 global site routers deployed in a meshed MPLS/BGP architecture with multiple diverse path circuits, survivable high-capacity data centres, high throughput Cisco equipment (7200VXR, 6513), large private MPLS backbone infrastructure utilizing Cisco 12000 series routers, secured firewall infrastructure (PIX & Checkpoint) with multiple customer environments
  • Design & engineering engagements, infrastructure planning & implementation
  • Service delivery manager role, assigned elevated roles, successfully completed a complex managerial course comprising of planning, directing, and performing of projects & account roles, management strategies, leadership qualities and demonstrating business value
  • Responsible for Telco Carrier Review, line procurement, RFC's, RFQ's, and the daily management of SLB's IT environment

Senior Network Engineer

CSC
01.2000 - 12.2001
  • Responsible for the design, configuration, management, and support of a large-scale corporate network
  • Directed and mentored a team of engineers, provided network design guidance, full project life cycle management and ongoing operational support to our client's network and security divisions
  • Strategic planning, implementation & management for assigned systems and projects including development of new LAN, MAN & WAN environments Cisco routers/switches, security, and firewall infrastructure Cisco PIX & access lists (Routers), as well as daily operational support
  • Projects included, managing, and coordinating moves/migrations, refinery re-designs, fibre network upgrades, token ring to Ethernet conversions along with wide scale infrastructure deployments

Systems Engineer

CompuCom Systems, Inc.
01.1999 - 12.2000
  • Complete management, engineering & support of a medium size LAN/WAN environment
  • Technologies included: Cisco Routers: 2500, 3600, 4000, Cisco switches, Compaq Gigabit Switches, T1, ISDN CSU/DSU, associated Telco equipment and transport protocols

Technical Team Lead

XTel Communications
01.1998 - 12.1999
  • Leading the effort in the deployment of multiple telecommunications systems located in AT&T central offices and POP's
  • SONET Fibre optic networks, Fujitsu light wave multiplexers, Titan T1 channel banks, frame relay switches & ATM hubs, CSU/DSU, T1, DS3, OC-3-48 (STM1-16) along with various signalling equipment associated with AT&T central offices

Telecommunications Analyst

British Royal Air Force
01.1990 - 12.1997
  • Company Overview: Tactical Communications Wing
  • A highly skilled Telecommunications Analyst with exceptional knowledge of modern information & telecommunications systems within the Royal Air Force (Tactical Expeditionary Operations)
  • Implementing, operating, and maintaining a fully operational communications centre, using HF, VHF, UHF voice links, both ground to ground and ground to air, data telegraph and computerized communications terminal equipment (mux, modem, crypto) via landline, satellite, or microwave communications
  • Assisting in the construction of a fully meshed D-LAN network of communications nodes, consisting of meridian PBX, Network 300 packet switches and intelligent multiplexers, connected by fibre optic and microwave & satellite trunks
  • Tactical Communications Wing

Education

Full Secondary Education - Telecommunications Analyst Technical Training, Operating and Maintaining the Performance of Telecommunications Equipment

Royal Air Force College Locking

Data Communications, Protocols, and Internetworking, Cisco Routing & Switching, Field Communications, RF Theory

Royal Air Force College Bicester

Skills

  • Aruba Cloud Infrastructure
  • Wireless Campus Architecture
  • Routing - Switching
  • Network Architecture
  • Aruba
  • AWS
  • Azure
  • Meraki
  • SD-WAN
  • Cloud Infrastructure
  • IT Cyber Security & Strategy
  • Cloud Security CISSP
  • Digital Oilfield Technologies
  • AWS Infra Planning
  • Technical Account Manager
  • Customer Engagement Manager
  • Service Delivery Management
  • Mobile Communications
  • Business Continuity Planning
  • Vulnerabilities - CVE exposure
  • Creative mindset
  • Customer segmentation
  • Technical aptitude
  • Strategic thinking
  • Risk assessments
  • Defect remediation
  • Data analytics
  • Risk mitigation

Educationcertifications

Full Secondary Education, United Kingdom, Telecommunications Analyst Technical Training, Royal Air Force College Locking - No 1 Radio School, Data Communications, Protocols, and Internetworking, Royal Air Force College Bicester - Technology Centre, CISSP (Certified Information Systems Security Professional), ACMP (Aruba Certified Mobility Professional), ITIL (IT Service Management), IBM (Certified Solution Architect - SoftLayer), MCSE, CCSE, CCNA, CCNP

Personal Information

Title: Customer Engagement Manager

Domainknowledge

  • 20 Years of providing Global IT platforms & technologies, Cloud, Infrastructure, Security, Delivering & Managing complex solutions
  • HPE Aruba Cloud Services Platform, Security Principles, Access Controls, APC, Airwave, Clearpass Policy Control, AppRF, APIGW, AI Insights, API's
  • Cloud Infrastructure, Security & Campus Architecture - Aruba APC, AWS, Azure, Campus, MM, VPNC, IAP, ZTP, Greenlake Hybrid Cloud, SSO (SAML)
  • Network architecture, protocols & distribution methods, Cisco Nexus 9K, 5K, 2K, HP, OSPF, EIGRP, BGP, MPLS
  • Security principles, PCI compliance, data security & protection, ASA-Firepower, Checkpoint, Fortinet, Juniper, RSA, Clearpass Policy Control
  • Mobile communications, RF Radio, LTE/WiMAX, Microwave, Satellite, Wi-Fi (802.11)
  • Business continuity, operational awareness & support activities, BCP, DRP, SLA's, OLA's
  • Cyber security threats & vulnerabilities - IDS/IPS, DLP, CVE, CVSS, bug bounty, security advisories & exposures
  • Business development, identifying business needs & responding to requirements
  • Cloud Infrastructure planning, optimization
  • Providing technical authority on RFI, RFQ, RFP addressing and responses

Certification

  • CISSP - ISC2 - 2017
  • ACMP
  • CCNP
  • MSCSE
  • ITIL

Timeline

Customer Engagement Manager/TAM/CEM, Cloud Security & NaaS - HPE Aruba
01.2018 - Current
Senior Solutions Architect/Managing Consultant - Wipro Technologies
01.2011 - 12.2011
Network Architect - SAIC
01.2008 - 12.2011
Senior Network Engineer - Schlumberger
01.2001 - 12.2008
Senior Network Engineer - CSC
01.2000 - 12.2001
Systems Engineer - CompuCom Systems, Inc.
01.1999 - 12.2000
Technical Team Lead - XTel Communications
01.1998 - 12.1999
Telecommunications Analyst - British Royal Air Force
01.1990 - 12.1997
Royal Air Force College Bicester - , Data Communications, Protocols, and Internetworking, Cisco Routing & Switching, Field Communications, RF Theory
Royal Air Force College Locking - Full Secondary Education, Telecommunications Analyst Technical Training, Operating and Maintaining the Performance of Telecommunications Equipment

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Paul Howatson