Paul Humphrey
Oklahoma City,OK
Summary
Dedicated in Sales, Customer Service, Account Management. Focused on attending to various customer needs with a history achieving and exceeding expectations. Team leader, with integrity. Positive outlook. Stays calm under pressure. I also have the ability to find common ground. Looking to further build my career by adding new skills and experiences while making the company profitable.
Overview
16
16
years of professional experience
1
1
Sales
2
2
Business Administration
3
3
Account Management
4
4
Office Administration
5
5
New Hire Training
6
6
Partnership Development
7
7
Diversity Awareness
8
8
Customer Service
9
9
Stakeholder Engagement
Work History
Inside Sales Representative II
Dell Technologies
Oklahoma City, OK
01.2022 - 08.2024
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Inside Sales Representative I
Dell Technologies
Oklahoma City, OK
09.2018 - 01.2022
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Used CRM software to maintain detailed contact logs and account records. - Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Account Manager II
Bank of Oklahoma Financial
Oklahoma City, OK
01.2010 - 09.2018
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Account Manager
Office Max
Norman, OK
08.2008 - 02.2010
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Some College (No Degree) - Business Administration And Management
Mid-Dell Technology Center
Midwest City, OklahomaSkills
- Account development
- Customer training
- Account Servicing
- Lead prospecting
- Revenue Generation
- Account Management
- Customer Service
- Account verification
- [Product] expertise
- Customer rapport
- Quote Creation
Affiliations
Sports, podcasts, reading and exercising/weightlifting.
Accomplishments
- Employee of the Month
- Dell Tecnologies Mentor
- 100% quote attainment
Certification
- Sales
- Account Management.
- Office Administration.
- New Hire Training.
- Partnership Development.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionPaid sick leave401k matchPersonal development programsStock Options / Equity / Profit SharingLanguages
English
Native language
Interests
Podcasts
Quote
Everyone has value; treat them as such.
Timeline
Inside Sales Representative II
Dell Technologies
01.2022 - 08.2024
Inside Sales Representative I
Dell Technologies
09.2018 - 01.2022
Account Manager II
Bank of Oklahoma Financial
01.2010 - 09.2018
Account Manager
Office Max
08.2008 - 02.2010
Some College (No Degree) - Business Administration And Management
Mid-Dell Technology Center
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