Paul Hundredmark
Asheville,NC
Summary
Successful Hardware and Software Technician/Developer with proven ability through broadbased competencies in: AI - Composition/Graphic/Video eBook Development, Web Development/Design, E-Commerce, Remote Conference, Audio/Video Development, Video Conference, Remote Collaboration, ISP Hosting/Support, Video Podcasting, Remote Training, Technical Support, Remote Support, Social Media Marketing, Hardware/Software, Networks, Videography, Photography, Graphic Design, Graphic Conversion, Video Conversion, Data Conversion, Avatars / Humatars, Explainer Videos, Text to Voice / Voice to Text. Innovation in on-line customer support and training with Host/Remote applications. Design and develop Corporate E-commerce, Non-Profit and Association websites. Detail-focused Consultant brings effective project management through superior advisory services. Specializes in navigating complex roadmaps by employing best-appropriate procedures from beginning through completion stages. Adept handling of pressing deadlines, with full understanding of expectations and skills required for application and media technology. Intelligent IT Manager with 30-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in media development with passion for utilizing excellent communication to foster company rapport.
Overview
40
40
years of professional experience
3
3
Certifications
Work History
Computer and IT Consulting
Cmark
Fort Lauderdale, FL
06.1984 - Current
- Remote Collaboration, Design and development of Internet Web technology, Presentation Development, Video Conference and Webcasting, Course Development, Remote Presentation, Remote Learning / Training, Customer support and training / learning
- Resolved customer complaints in a timely manner.
- Coordinated efforts between different departments within the organization to ensure seamless service delivery.
- Directed and participated in recruitment and enrollment activities.
- Analyzed existing systems and identified areas for improvement, resulting in increased efficiency and cost savings.
- Provided technical guidance to clients regarding the selection, implementation, and use of software applications.
- Controlled operational IT budget and expenditures within department parameters.
- Resolved complex technical problems in a timely manner while providing excellent customer service.
- Supervised IT procedures for asset liquidations and acquisitions.
- Managed functional and technical support for [Software] and [Software] programs.
- Reviewed program plans to develop and coordinate activities.
- Created comprehensive reports on system performance, operations, and maintenance activities.
- Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.
- Installed new computers including setting up user accounts with associated privileges levels.
- Researched emerging technologies to determine their applicability for client projects.
- Managed equipment placement, power management, infrastructure expansion, security and data center modifications.
- Researched network products, services and protocols to identify best offerings for future network development.
- Provided company users with tech support for IT problems and account maintenance.
- Coordinated activities between departments within an organization to ensure seamless integration of new technologies.
- Performed regular maintenance tasks such as patching operating systems, updating virus protection software, and backing up data files.
- Strengthened IT internal infrastructure, help desk, application development, sales, account management, and customer service operations areas by implementing [Type] process.
- Met with users, vendors and technicians to determine computing requirements.
- Recruited, trained and supervised IT department staff.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Configured routers and switches according to established protocols.
- Conducted training sessions to educate staff on the proper use of technology tools and software programs.
- Assessed data processing proposals and requirements to determine project feasibility.
- Documented all procedures related to installation, configuration, operation, troubleshooting, security protocols, and repair of hardware or software components.
- Procured IT resources for strategic and operational computing requirements.
- Managed backup, user account and helpdesk systems.
- Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
General Manager
Cmark & Associates - Group Life & Health Insurance Agency
Ft. Lauderdale, Florida
- Created reports on sales figures and other operational metrics for management review.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained accurate records of all transactions related to business operations.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Implemented creative solutions when dealing with difficult or challenging situations.
- Monitored performance metrics such as sales targets, customer retention rates.
- Participated in team meetings to discuss progress and brainstorm ideas for improving processes.
- Provided training, guidance, and mentoring to new agents.
- Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
- Handled all customer inquiries promptly and efficiently.
- Learned and applied sales techniques to achieve marketing goals for outreach.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Developed and implemented sales plans to meet company objectives.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Education
Some College (No Degree) - Under Graduate Required Courses
Palm Beach Jr. College
Lake Worth, FLSome College (No Degree) - Business
Florida International University
MiamiSkills
- Web and Video Conferencing
- Virtual Meetings
- Webcasting
- Visual Communications
- Internet Web technology
- Media Production of audio
- Video
- Avatar / Humatar video and Audio
- AI (artificial Intelligence)
- Text to Voice / Voice to Text
- Web Development/Design
- Remote Training
- Application development
- Computer and IT Consulting
- EBook development
- Technical Writing
- Business Planning
- Process Facilitation
- Information Management Systems
- Maintenance Scheduling
- Market Research
- System Installation Management
- Security Improvements
- Project Planning
- Department Management
- Equipment Procurement
- Product Development
- User Support
- Project Leadership
- Requirements Analysis
Certification
- Camtasia Voyager Certification
- Camtasia Explorer Certification
- Snagit Certification
Key Clients
- Broward County Sheriff's Office
- Seminole County Sheriff's Office
- Osceola County Sheriff's Office
- Pembroke Pines Police Department
- Oakland Park Police Department
- Plantation Police Department
- Sunrise Police Department
- Broward County Board of Education
- Fort Lauderdale High School
- Episcopal Diocese of South East Florida
- Episcopal Diocese of South East Florida Cursillo
- All Saints Episcopal Church, Ft. Lauderdale
- St. Mark's Episcopal Church, Ft. Lauderdale
- Episcopal Diocese of Western North Carolina
- Episcopal Diocese of Western North Carolina Cursillo
- All Souls Episcopal Cathedral, Asheville
- St. Mathis Episcopal Church, Asheville
References
Available Upon Request
Timeline
Computer and IT Consulting
Cmark
06.1984 - Current
General Manager
Cmark & Associates - Group Life & Health Insurance Agency
Some College (No Degree) - Under Graduate Required Courses
Palm Beach Jr. College
Some College (No Degree) - Business
Florida International University
Similar Profiles
Shawn GordonShawn Gordon
Warehouse and Fleet Manager at CmarkWarehouse and Fleet Manager at Cmark
Morgon LunsfordMorgon Lunsford
Wait Staff Member at Bold Rock Hard CiderWait Staff Member at Bold Rock Hard Cider
BRIAN CLARKEBRIAN CLARKE
Operations Manager at Summerlin BuildersOperations Manager at Summerlin Builders
Angela GwynnAngela Gwynn
Regional Administrative Manager at High Country Community HealthRegional Administrative Manager at High Country Community Health
Brian ZepedaBrian Zepeda
Sales Consultant at Apple Tree HondaSales Consultant at Apple Tree Honda