Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Hunt

Belleville,IL

Summary

Dynamic Owner/Operator with a proven track record at Mr. P's Moving Co., excelling in operations management and client relationship management. Enhanced customer satisfaction through strategic planning and effective communication, while implementing safety protocols and training staff to achieve high-quality service. Skilled in budget development and fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Mr. P's Moving Co.
05.2019 - Current
  • Job assessments and quotes.
  • Developed effective customer service strategies to enhance client engagement and loyalty.
  • Operated daily business functions to ensure smooth workflow and customer satisfaction.
  • Implemented safety protocols to maintain a secure and compliant working environment.
  • Operated with safety and skill to avoid accidents and delays.
  • Monitored financial transactions to maintain accurate records and manage expenses.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Trained and motivated employees to perform daily business functions.

Owner/Operator

Mr. P's Landscaping
04.2012 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Quality Control Inspector

FedEx
02.2018 - 05.2019
  • Inspected products for compliance with quality standards and specifications.
  • Conducted thorough audits of production processes to identify areas for improvement.
  • Collaborated with production teams to implement corrective actions on defects.
  • Trained junior inspectors on quality control protocols and inspection techniques.
  • Developed and maintained documentation of inspection results and quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Quality Control Inspector

Belleville Boot Factory
10.2015 - 03.2018
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Operate forklifts, sitting/standing.

Education

High School Diploma -

Belleville West High School
Belleville, IL

Skills

  • Operations management
  • Documentation and reporting
  • Staff training and development
  • Operations oversight
  • Negotiation
  • Strategic planning
  • Relationship management
  • Budget development
  • Client relationship management
  • Recruiting and hiring
  • Risk management

Timeline

Owner/Operator

Mr. P's Moving Co.
05.2019 - Current

Quality Control Inspector

FedEx
02.2018 - 05.2019

Quality Control Inspector

Belleville Boot Factory
10.2015 - 03.2018

Owner/Operator

Mr. P's Landscaping
04.2012 - Current

High School Diploma -

Belleville West High School

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