Paul Illanas
Homewood,IL
Summary
Experienced with managing multiple program activities and ensuring alignment with organizational goals. Utilizes strong communication and coordination skills to foster effective collaboration between stakeholders. Track record of identifying and solving problems to enhance program outcomes and efficiency.
Overview
9
9
years of professional experience
Work History
Employment Program Representative
Illinois Department Of Employment Security
09.2017 - 08.2023
- Organized and facilitated workshops on essential job skills, equipping clients with necessary tools for workplace success.
- Coordinated with other service providers to ensure seamless delivery of comprehensive assistance to clients within the program framework.
- Provided comprehensive guidance on resume writing and interview preparation, increasing client success in securing job offers.
- Evaluated labor market trends to identify viable employment opportunities suited to the needs of clients within the program.
- Assessed client eligibility for various programs, ensuring they were matched with appropriate resources and services.
- Maintained detailed records of client progress and outcomes, ensuring accurate reporting and accountability.
- Developed customized employment plans for clients, tailored to their unique skills and career goals.
- Promoted a positive learning environment by providing ongoing support and encouragement to clients throughout their program participation.
- Collaborated with fellow representatives to share best practices and improve overall program efficacy.
- Bilingual in the Spanish language to assist with Spanish speaking clientele.
Office Assistant
Illinois Department Of Human Services
07.2014 - 08.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Bilingual in the Spanish language to assist with Spanish speaking clientele.
Education
Associate of Arts - Liberal Arts
Black Hawk College
Moline, ILTimeline
Employment Program Representative
Illinois Department Of Employment Security
09.2017 - 08.2023
Office Assistant
Illinois Department Of Human Services
07.2014 - 08.2017
Associate of Arts - Liberal Arts
Black Hawk College
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