Hi, I’m
PAUL HUBBELL
Technology
Greenville,TX
Make it happen. Grow beyond limits. Leave a lasting impact.
Summary
Visionary leader with a proven track record in strategic planning and effective management, adept at steering organizations toward success. Expertise in team building, driving innovation, and enhancing operational efficiency to meet business objectives. Successfully transformed challenges into opportunities, significantly impacting company growth and profitability. Career goals include further advancing operational excellence and organizational success.
Overview
27
years of professional experience
3
Certifications
Work History
Entrepreneurs’ OrganizationAlexandria, VA
Vice President, Technology – Security and Operations
04.2022 - 02.2025
Job overview
- Directed transition of all services to comprehensive Microsoft cloud environment using Azure AD, enhancing security.
- Executed strong access controls, encryption techniques, and comprehensive data retention policies.
- Orchestrated growth in global tech support by overseeing training initiatives, managing projects effectively which boosted customer satisfaction by 35%.
- Created and executed data-driven strategies, resulting in a 25% boost in operational efficiency.
- Effectively coordinated with vendors on SLAs and SLOs across various teams and regions to enhance member retention by 15%.
- Developed and executed strategic plans to support the vision of the organization.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Insight EnterprisePlano, TX
SERVICE DELIVERY OPERATIONS MANAGER
03.2018 - 03.2022
Job overview
- Directed support efforts for over 10,000 combined Microsoft CSP and Managed Office clients efficiently.
- Conduct regular reviews with clients to maintain administration guidelines.
- Managed oversight and guidance for North America, EMEA and APAC support groups.
- Fostered collaborative environment among teams by managing SLAs and supporting SLO objectives.
- Directed trend analysis, reporting processes, and continuous improvement initiatives.
- Managed large-scale technical support operations, ensuring high availability and efficiency.
- Cultivated professional relationships by leveraging Account Executive resources for seamless communication at the C-Level.
- Monitored progress by establishing plans, budgets and measuring results.
Tech Mahindra North America @ Applied MaterialsAustin, TX
TECHNICAL SERVICE DELIVERY OPERATIONS MANAGER I
06.2016 - 01.2018
Job overview
- Supervised operations for the Global Shared Technical Support Center with a large team of over 103 individuals.
- Enforced compliance with contractual SOW deliverables.
- Evaluated the validity of proposed changes and adjusted project timeline based on approved out-of-scope adjustments.
- Oversaw and guided US and India Technical Support operations.
- Fostered positive and inclusive team culture for support staff.
Atos North America (Formerly Xerox Business Services)Celebration, FL
TECHNICAL SERVICE DELIVERY MANAGER II
01.1998 - 08.2015
Job overview
- Oversaw a $32.2M technology budget for shared services including WFA and SLAs.
- Directed the operations of a Global Share Technical Support Center, ensuring comprehensive coverage for all sites.
- Supervised operations of cross-functional teams exceeding 312 supervisors, managers, level 1's and remote resolution agents.
- Managed CRM process architecture, validation protocols, and deployment for Service Center, Service Now, BMC Remedy, CA, and Service Manager.
- Ensured successful collaboration with clients to finalize service level and operational level agreements.
- Achieved 32% reduction in headcount through strategic restructuring.
- Maintained high customer retention by ensuring a 90% renewal success across 15 top-tier clients.
- Played key role in deployment of ITIL processes across the organization covering problem, incident, and knowledge management.
Education
Westchester High SchoolLos Angeles, CA
GED
10-1985
Skills
- Technology & Infrastructure Strategy
- Financial & Cost Management
- Vendor & Stakeholder Management
- Risk & Security Governance
- Operational Excellence & IT Service Management
- Data-Driven Decision Making & Performance Metrics
Certification
- ITIL Foundations Certified, 2005
- ISO 20000 - Incident Management Site Rep (Dallas), 2007
- ISO 20000 - Knowledge Management Process Owner, 2007
- STI (HDI) Certified Help Desk Manager, 2005
- Journeyman Electrician, 1997
- Nevada Gaming Control Board License, 2010
Highlights Of Expertise
- Technology & Infrastructure Strategy
- Financial Oversight & Cost Management
- Operational Performance & Capacity Planning
- IT Service Management (ITIL)
- Regulatory Compliance & Security Governance
- Contract & Vendor Management
- Project & Program Management
- Business Development & Growth Strategy
- Customer & Service Excellence
- Risk & Threat Mitigation
Languages
English
Native/ Bilingual
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Mondaycom
ServiceNow
M365 Suite
Secureworks
Zendesk
BMC Remedy
PowerBI
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsCareer advancementCompany CultureInterests
Technology
Skydiving
Woodworking
Timeline
Vice President, Technology – Security and Operations
Entrepreneurs’ Organization
04.2022 - 02.2025
SERVICE DELIVERY OPERATIONS MANAGER
Insight Enterprise
03.2018 - 03.2022
TECHNICAL SERVICE DELIVERY OPERATIONS MANAGER I
Tech Mahindra North America @ Applied Materials
06.2016 - 01.2018
TECHNICAL SERVICE DELIVERY MANAGER II
Atos North America (Formerly Xerox Business Services)
01.1998 - 08.2015
Westchester High School
GED
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