Paul Jackson
Santa Cruz,CA
Summary
Proven to enhance customer satisfaction and team productivity, notably at Pacific Telephone, I excel in problem-solving and attention to detail. My experience spans delivering newspapers in challenging conditions to boosting sales at Sears through personalized service, demonstrating reliability and a strong ability to improve processes and outcomes.
Overview
1
1
Certification
Work History
Newspaper Carrier
Eureka Times-Standard Newspaper
- Assembled and bagged newspapers prior to delivery.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Delivered newspapers and flyers to about [Number] homes daily.
Clerk/Cashier Assistant
7-eleven Convenience Store
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Auto Parts Floor Salesman
Sears Roebuck And Company
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Cleaned display cases, shelves, and aisles, and packed customers purchases in bags or cartons.
- Maintained a clean and visually appealing sales floor for an inviting shopping experience.
- Increased sales by building strong relationships with customers and identifying their needs.
TSPS International Telephone Operator
Pacific Telephone
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Education
Theatre Arts
West Valley Community College
Saratoga, CATheatre Arts
University of California, Berkeley
Berkeley, CASkills
- Punctual and Reliable
- Problem-Solving
- Patience and Persistence
- Attention to Detail
Certification
1 Year Biodynamic French-Intensive Horticulture Apprenticeship
Timeline
Newspaper Carrier
Eureka Times-Standard Newspaper
Clerk/Cashier Assistant
7-eleven Convenience Store
Auto Parts Floor Salesman
Sears Roebuck And Company
TSPS International Telephone Operator
Pacific Telephone
Theatre Arts
West Valley Community College
Theatre Arts
University of California, Berkeley
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