Paul Johnson

• Lead diverse team of over 80 Team Members to deliver exceptional guest service in fast-paced environment by utilizing guest service and business fundamentals.
• Optimized labor allocations by developing cross-training program and working collaboratively store wide, providing resource sharing to each department.
• Promoted flawless guest experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.
• Responsibilities include coaching team in real time, maintaining visual merchandising standards, and administrative tasks such as scheduling,

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• Project Specialist sales and store lead operations,
• Custom Closet Responsibilities included and not limited to designing and selling custom spaces such as master closets, workspaces, media centers and garage spaces.
• Have conversion rate of sales to be 50% or higher by setting follow up appointments and assuming sales based on customer needs.
• Coach Design team on how they could possibly elevate their Custom Designs with greater attention to detail by developing a deeper connection with their customers and anticipate other parts of their home that may need a custom closet or organizational needs.
• Store Lead operations (keyholder) was responsible for opening and closing store based on needs of business.
• Prepare previous day sales into cash deposit and issue register drawers for store opening.
• Respond to Customer issues or concerns in a prompt manner using multiple channels of communication such as e-mail, Zoom meetings or in store appointment.
• Support team members on sales floor with custom solutions specifically for their customer by connecting and developing trust in product and our sales team.

• Managed recruitment, training and development for highly effective sales team.
• Onboarded new members and paired them with their new team leads.
• Designed and implemented sales training program and documentation.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Certify specific members on various equipment to follow best practices and follow all safety precautions.

• Utilized variety of instructional design methodologies to create effective learning experiences.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Support Custom Closet team with real time coaching and design reviews.
• Lead by example in greeting and developing lasting customer relations throughout sales floor.
• Attended Train The Trainer weekends and new stores support in Western region.
• Opened and closed store based on needs of business and team coverage.