Paul Johnson
Spring,TX
Summary
Results-driven professional with a diverse background in client services, technical troubleshooting, and telesales, seeking a challenging role as a Junior Salesforce Administrator. Eager to contribute my proactive attitude, commitment to learning, and strong communication skills to support the organization's Salesforce platform and streamline business processes.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Client Service Associate II
CLCS • Arthur J. Gallagher
Houston, TX
01.2015 - Current
- Collaborated closely with clients, underwriters, and account managers to streamline communication processes and ensure client satisfaction.
- Adapted efficiently to changes in client business renewals, showcasing a proactive attitude towards problem-solving.
- Demonstrated proficiency in handling multiple systems, including Windows 10, Microsoft Word, Excel, Adobe Acrobat DC, and various Gallagher systems, emphasizing a strong computer proficiency.
- Utilized troubleshooting skills to address basic computer hardware and software issues for co-workers, displaying a commitment to user support.
- Acted as a liaison between clients and carriers, managing renewals for 900+ policies and contributing to the improvement of overall workflow processes.
Premises Technician
AT&T
Spring, TX
04.2013 - 04.2014
- Applied critical thinking skills to efficiently resolve network issues for multiple peripheral devices, showcasing a problem-solving mindset.
- Successfully completed required wiring class with a minimum passing score of 90%, highlighting commitment to ongoing learning and development.
- Collaborated closely with network administrators and server engineers to deliver quality service, demonstrating effective teamwork.
- Installed and repaired AT&T U-verse and internet services, showcasing hands-on experience with network equipment.
- Communicated effectively with customers, explaining how to use Internet and cable services in terms they understood, demonstrating excellent communication skills.
Telesales Representative
NCO Group
Humble, TX
10.2010 - 02.2013
- Established and documented new accounts for Best-Buy Mobile and Geek Squad departments, emphasizing attention to detail and data management skills.
- Managed high-volume Help-Desk operations for Geek Squad, handling 80+ calls per day with expert use of client management software, showcasing strong computer proficiency.
- Demonstrated excellent sales skills, exceeding quotas while meeting client needs, showcasing proactive and goal-oriented abilities.
- Trained and mentored new Telesales representatives on best practices and communication strategies, highlighting leadership and training skills.
- Built strong relationships with customers through effective persuasion and active listening skills, showcasing exceptional people skills.
Education
High School Diploma -
Klein Collins HS
Spring, TX 01.2003 - 05.2006
Skills
CRM
Excellent oral and written communicationReporting
Project & Account ManagementSalesforce Org Security
Database Management
Complaint resolution
Technical Support
Accomplishments
- Trailhead Ranger
- Business Administration Specialist
- Lightning Experience Reports & Dashboards Specialist
- Data Security Specialist
- Security Specialist
Timeline
Client Service Associate II
CLCS • Arthur J. Gallagher
01.2015 - Current
Premises Technician
AT&T
04.2013 - 04.2014
Telesales Representative
NCO Group
10.2010 - 02.2013
High School Diploma -
Klein Collins HS
01.2003 - 05.2006