Paul Johnson
Spring,TX
Summary
Results-driven professional with experience in CRM and Data Management systems, complemented by hands-on experience in a Salesforce environment. Demonstrated expertise in Salesforce customization, data management, data security, and building reports. Excited to contribute to projects and be part of a team.
Overview
13
13
years of professional experience
Work History
Senior Client Service Associate II
CLCS • Arthur J. Gallagher
01.2015 - Current
- Utilized CRM Systems and their externally integrated systems to manage client information, policies, and transactions, showcasing keen understanding of data organization and data flow.
- Developed custom reports to extract meaningful insights into client data, policy performance, financial metrics, as well as customize marketing applications, proposals, coverage summaries and client-interactive excel documents.
- Leveraged standard document management tools, such as DMS, to register documents and maintain databases, showcasing expertise in data management, cleaning, and forensics, including data recovery and investigation.
- Led renewal process for 900+ flood policies, meeting with stakeholders, explaining policy changes to executives of our commercial clients, ensuring personalized solutions for their business needs.
Premises Technician
AT&T
04.2013 - 12.2014
- Applied critical thinking skills to efficiently resolve network issues for multiple peripheral devices, showcasing problem-solving mindset.
- Collaborated closely with network administrators and server engineers to deliver quality service, demonstrating effective teamwork.
- Installed and repaired AT&T U-verse and internet services, showcasing hands-on experience with network equipment.
- Communicated effectively with customers, explaining how to use Internet and cable services in terms they understood, demonstrating excellent communication skills.
Telesales Representative
NCO Group
10.2010 - 04.2013
- Established and documented new accounts for Best-Buy Mobile and Geek Squad departments, emphasizing attention to detail and data management skills.
- Managed high-volume Help-Desk operations for Geek Squad, handling 80+ calls per day with intermediate use of client management software, showcasing strong computer proficiency.
- Demonstrated excellent sales skills, exceeding quotas while meeting client needs, showcasing proactive and goal-oriented abilities.
- .Built strong relationships with customers through effective persuasion and active listening skills, showcasing exceptional people skills.
Education
High School Diploma -
Klein Collins HS
Spring, TXSkills
- Database Management
- Data Forensics
- Project & Account Management
- Troubleshooting
- Data Import/Export
- Data Cleaning
- CRM
- Reports and Dashboards
Timeline
Senior Client Service Associate II
CLCS • Arthur J. Gallagher
01.2015 - Current
Premises Technician
AT&T
04.2013 - 12.2014
Telesales Representative
NCO Group
10.2010 - 04.2013
High School Diploma -
Klein Collins HS
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