Paul Johnson
New Orleans,LA.
Summary
Highly-motivated Public Safety Officer with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Public Safety Senior Dispatcher FTO
LCMC Health
New Orleans, LA
11.2022 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Conducted initial and ongoing training for public safety dispatchers, providing instruction in the use of radio systems, telephone protocols, emergency operations procedures, and other related topics.
- Provided feedback on individual performance to both supervisors and trainees.
- Responded to emergency calls routed by automatic distribution system.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prepared detailed incident reports following investigations.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Attended training sessions related to public safety issues such as first aid and CPR certification courses.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Monitored traffic flow on campus, providing directions and responding to emergency situations as needed.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
- Responded to complex public safety situations and supported restoration of order and safety.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Prepare reports and orders for dissemination to other law enforcement officials
- Applying knowledge of law enforcement procedures, regulations, and operations to perform routine, recurring kinds of fixed post assignments.
Director of Security
Westin New Orleans
New Orleans, LA
02.2022 - 11.2022
- Oversaw development and implementation of security policies, procedures, and protocols to ensure organizational security.
- Developed and maintained relationships with local law enforcement agencies to promote safety and security.
- Conducted training sessions on security awareness for staff members.
- Monitored access control systems, CCTV cameras, alarms, fire safety systems, and other related equipment.
- Investigated incidents of theft or vandalism and took appropriate action in accordance with company policy.
- Ensured compliance with applicable laws and regulations related to security operations.
- Evaluated potential threats to the organization's physical assets and personnel safety.
- Coordinated emergency response activities in case of natural disasters or other emergencies.
- Inspected premises regularly to identify potential risks or vulnerabilities.
- Drafted reports on investigations into losses or damages caused by criminal activity.
- Managed a team of security officers responsible for patrolling property grounds.
- Reviewed incident reports submitted by security personnel and made recommendations for corrective actions.
- Responded quickly to alarms or other indications of suspicious activity.
- Implemented effective strategies for responding to crisis situations such as active shooters or bomb threats.
- Maintained records of all incidents that occurred on the premises, including any required legal documentation.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Performed bi-weekly payroll, wrote reports and submitted documentation.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Developed and implemented training procedures for newly hired personnel.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
Public Safety Senior Officer
LCMC Health
New Orleans, LA
10.2017 - 10.2021
- Patrolled parking lots to ensure that vehicles were parked properly and that no unauthorized persons were present.
- Prepared detailed incident reports following investigations.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Attended training sessions related to public safety issues such as first aid and CPR certification courses.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Ensured compliance with safety regulations and policies by performing daily inspections of the facility.
- Monitored traffic flow on campus, providing directions and responding to emergency situations as needed.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Investigated suspicious activities, disturbances, thefts, or other criminal activity.
- Conducted regular patrols of designated areas within the campus community.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
- Maintained detailed records of all incidents reported including times, locations and descriptions of any suspects involved.
- Responded to complex public safety situations and supported restoration of order and safety.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Conducting checkpoints/roadblocks at various locations to reduce criminal activity
- Inspecting backpacks, purses, packages/personal belongings when admitting personnel into controlled areas
- Responding to emergency calls for service while adhering to local, state and federal laws.
- Protect people, property, equipment, data, or materials.
- Arresting and detaining citizens who are in violation of the law.
Account Manager
Allied Universal Security
New Orleans, LA
12.2016 - 10.2017
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved customer complaints in a timely manner.
- Prepared monthly financial statements for each account.
- Ensured compliance with industry regulations when dealing with clients.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Recognized security risks to properly handle situations.
Assistant Director of Loss Prevention
Omni Royal Orleans Hotel
New Orleans, LA
01.2015 - 06.2016
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
- Evaluated existing systems and processes in order to recommend improvements.
- Managed schedules by completing work accurately and on time.
- Cultivated and maintained relationships to promote positive work culture.
- Monitored team compliance with safety and health guidelines.
- Handled incoming and outgoing mail, email and faxes.
- Supported work-life balance to improve staff morale.
- Provided informational resources on promotions and services.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Night Manager
Omni Royal Crescent Hotel
New Orleans, LA
01.2008 - 01.2015
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Assisted with interviewing candidates for open positions within the organization.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Responded promptly to guest requests to achieve customer satisfaction.
- Oversaw general upkeep of public areas and restrooms.
- Oversaw night audit function and preparation of daily financial reports.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Warehouse Logistic Manager
Mercedes Benz Automobile Assemble Plant
Vance, AL
09.2006 - 12.2007
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Police Officer
City of Northport Alabama, Lurleen B. Wallace Blvd
Northport, Alabama
07.2006 - 09.2006
- Patrolled assigned areas to detect and prevent criminal activity.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Conducted traffic stops in accordance with departmental protocol.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Preparing police reports concerning incidents and actions taken
- Responding to emergency calls for service while adhering to local, state and federal laws
- Patrolling areas to detect, deter, and defend against threats.
Security Manager
Wackenhut Custom Protection Corporation
New Orleans, LA
12.2003 - 06.2006
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Conducted regular staff training on security policies and procedures.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Maintained team compliance with professionalism guidelines and security team standards.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Completed investigations of security incidents and wrote reports for permanent record.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Performed bi-weekly payroll, set schedules and dealt with rule infractions.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
Watch Commander, Corporal
Orleans Parish Criminal Sheriff's Office
New Orleans, LA
10.1996 - 11.2003
- Managed daily operations of the watch, ensuring compliance with established policies and procedures.
- Supervised subordinate personnel in their performance of duties, providing guidance, mentorship, and disciplinary action when necessary.
- Ensured that all reports were completed accurately and submitted on time.
- Coordinated staffing requirements for assigned shifts to ensure adequate coverage for patrol officers and special events.
- Conducted periodic inspections of shift personnel to ensure adherence to departmental regulations and standards of conduct.
- Investigated incidents involving criminal activity or misconduct by staff members.
- Assisted in preparing weekly schedules for assigned personnel based on workload demands.
- Participated in training sessions related to officer safety protocols, use-of-force guidelines, investigative techniques.
- Evaluated employee performance reviews according to departmental standards prior to submission for approval by senior management.
- Advised supervisors on matters pertaining to labor relations between staff members and management.
- Responded to major incidents reported to department, assuming role of chief for emergency situations.
Loss Prevention Officer
Duty Free of Honolulu
Honolulu, HI
01.1996 - 09.1996
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Analyzed video surveillance footage to identify potential criminal activity.
- Inspected merchandise for signs of tampering or damage.
- Conducted internal investigations into employee theft or policy violations.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Ensured compliance with all local laws related to Loss Prevention.
- Completed security forms to document losses of property or personal injury.
- Identified and reported security threats, reducing unsafe conditions or hazards.
Marine Corps Recruit
United States Marine Corps
San Diego, CA
09.1984 - 12.1995
- Ensured compliance with Marine Corps regulations and standards.
- Conducted physical training exercises to maintain optimal fitness levels.
- Performed close order drill movements in formation.
- Utilized various weapons systems as part of marksmanship training.
- Participated in daily inspections to ensure uniformity and cleanliness.
- Developed effective communication skills through rigorous verbal drills.
- Assisted in the planning and execution of deployments for combat operations.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
Education
Masters of Science Psychology Degree - Forensic Psychology
Grand Canyon University
Phoenix, AZ03.2020
Bachelor of Science Psychology Degree - Cognitive Behavior
Grand Canyon University
Phoenix, AZ05.2017
Skills
- Data Entry
- Emergency Response Procedures
- 911 System Information Databases
- Providing Clear Directions
- Good Judgment
- Call Routing
- Active Listening
- Critical Thinking
- Law Enforcement Collaboration
- Emergency Medical Instruction
- Documentation and Reporting
- Prioritizing Situations
- Cross-Departmental Teamwork
- Rapid Needs Assessment
- Decision-Making
- Critical Thinker
- Police Department Procedures
- Call Management
- Information Archiving and Retrieval
- Alarm Systems Monitoring
- Dependable and Responsible
- Coaching and Mentoring
- Telephone Etiquette
- Dispatch Coordination
- Information Documentation
Certification
- Property Control Coordinator (PCO)
- Non-commission Leadership course (NCO School Graduate)
- Provide hands on training and personal survival skills training Instructor for Special Operation Training Group (SOTG,Camp Hansen).
- Instructor for advance hand to hand combat skills training (SOTG) Instructor for advance martial-arts skills training.
- Instructor for close quarters room clearing.
- Instructor scout swimmer package (SOTG).
- Instructor smalls arms (SOTG) training in marksmanship skills training.
- Counter terrorism instructor (SOTG)
References
References available upon request
Accomplishments
- Awarded UMCNO Department of Public Safety Second Highest department award during an active shooter live situation.
- Awarded UMCNO Department of Public Safety Officer of the Quarter (April 26, 2023)
- Department of Public Safety "HQ" dispatcher
- Drug Abuse Resistance Education Officer (D.A.R.E.)
- Orleans Parish Criminal Sheriff’s Office Young Marine Instructor (Jefferson Parish)
- School Resource Officer (SRO)
- State of Louisiana Corrections Officer Graduate
- State of Louisiana POST Certified Officer Graduate
- Instructor for Special Operation Training Group,Camp Hansen, Okinawa Japan.
- Advance hand to hand combat skills training instructor (SOTG)
- Advance martial-arts skills training instructor (SOTG)
- Marksmanship instructor (SOTG)
- Scout swimmer's package Instructor (SOTG)
- Small Boat Platoon (Zodiac/ SOTG)
- Persian Gulf War Combat Veteran (1990-1991)
- Honorable Discharge
Affiliations
- UMC, DPS, Officer of the Quarter awarded APRIL 26, 2023
Timeline
Public Safety Senior Dispatcher FTO
LCMC Health
11.2022 - Current
Director of Security
Westin New Orleans
02.2022 - 11.2022
Public Safety Senior Officer
LCMC Health
10.2017 - 10.2021
Account Manager
Allied Universal Security
12.2016 - 10.2017
Assistant Director of Loss Prevention
Omni Royal Orleans Hotel
01.2015 - 06.2016
Night Manager
Omni Royal Crescent Hotel
01.2008 - 01.2015
Assistant Warehouse Logistic Manager
Mercedes Benz Automobile Assemble Plant
09.2006 - 12.2007
Police Officer
City of Northport Alabama, Lurleen B. Wallace Blvd
07.2006 - 09.2006
Security Manager
Wackenhut Custom Protection Corporation
12.2003 - 06.2006
Watch Commander, Corporal
Orleans Parish Criminal Sheriff's Office
10.1996 - 11.2003
Loss Prevention Officer
Duty Free of Honolulu
01.1996 - 09.1996
Marine Corps Recruit
United States Marine Corps
09.1984 - 12.1995
Masters of Science Psychology Degree - Forensic Psychology
Grand Canyon University
Bachelor of Science Psychology Degree - Cognitive Behavior
Grand Canyon University
- Property Control Coordinator (PCO)
- Non-commission Leadership course (NCO School Graduate)
- Provide hands on training and personal survival skills training Instructor for Special Operation Training Group (SOTG,Camp Hansen).
- Instructor for advance hand to hand combat skills training (SOTG) Instructor for advance martial-arts skills training.
- Instructor for close quarters room clearing.
- Instructor scout swimmer package (SOTG).
- Instructor smalls arms (SOTG) training in marksmanship skills training.
- Counter terrorism instructor (SOTG)
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