Summary
Overview
Work History
Education
Skills
Timeline
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Paul Johnson

Rhome,TX

Summary


Professional service manager with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

26
26
years of professional experience

Work History

Automotive Service Manager

James Wood Motors
05.1999 - Current
  • Resolved customer complaints in professional and timely manner, by presenting available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments including parts to maintain a productive workflow.
  • Worked closely with GM District Parts and Service Managers to maintain GM compliance and customer relations
  • Coordinated warranty claims processing to ensure prompt resolution of covered repairs or replacements.
  • Implementing streamlined service processes and staff training programs.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.

Education

Burlington High School
Burlington, CO
05.1995

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Conflict resolution
  • Customer service management
  • Team collaboration and leadership
  • Employee relations
  • New employee hiring
  • Policy and procedure enforcement
  • Staff training and development
  • Multiple priorities management

Timeline

Automotive Service Manager

James Wood Motors
05.1999 - Current

Burlington High School

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Paul Johnson