Paul Jones
New York
Summary
Leadership operator and growth-focused executive with a track record of scaling businesses, driving operational excellence, and unlocking new revenue opportunities. I combine strategy and execution—leading cross-functional teams, building scalable systems, and delivering measurable growth. With a foundation in engineering and startups, I break down complex challenges into actionable plans, driving results while continually improving processes and outcomes.
Overview
7
7
years of professional experience
Work History
General Manager/VP Operations
Radicle Health
NYC
08.2024 - Current
- Acting General Manager for FCM, a care coordination enterprise platform — oversaw product, engineering, customer experience, and GTM functions.
- Revitalized stagnant business, achieving $800K in run-rate growth through upsells and customer expansion in first 12 months.
- Built a $1.2M enterprise pipeline for 2025, positioning business for sustained growth.
- Drove operational excellence by transitioning from 6-week to standard 2-week sprints, significantly improving developer productivity and time-to-market.
- Led the launch of three new upsell products, strengthening the product portfolio and customer value.
- Outlined and initiated expansion into a new market, leading cross-functional product and GTM execution.
- Grew contribution margin from 50% to 60% through strategic decision-making, restructuring, and growth.
Head of Growth
Kindred Minds
NYC/Chicago
07.2021 - 01.2023
- Developed comprehensive growth model & strategies with projections to align the company on goals.
- Initiated new product structure and marketing strategy resulting in new direction for company doubling LTV.
- Lead growth efforts across multiple acquisition channels: Facebook, Google, LinkedIn, Influencer Marketing.
- Drive end to end ongoing A/B experimentation (reduced CAC by 300%).
- Manage team of contractors & vendors for content creation, influencer marketing, & paid digital acquisition.
- Drove 100+ customers on nominal growth budget leveraging hands-on efforts.
- Designed and implemented customer referral strategy, integrating referrals naturally into product experience.
Head of Strategy & Operations
Foothold Technology/Radicle Health
NYC
02.2024 - 08.2024
- Established strategic partnerships enabling integrations, upsell opportunities, referral revenue, and expanded sales capabilities.
- Navigated the organization through a significant 1115 waiver legislation change, ensuring product compliance and continuity in a highly regulated market.
- Supported organization through state security audits and represented the company as a speaker at multiple Medicaid conferences.
- Led restructuring of a 350-person organization into two business units; identified core business needs, top performers, and new role definitions.
Chief of Staff
Foothold Technology/Radicle Health
NYC
01.2023 - 02.2024
- Spearheaded initiatives modernizing GTM functions, leveraging advanced HubSpot functionality.
- Standardized performance management in partnership with People Ops, implementing structured, metric-based systems.
- Launched and brought to market a new upsell analytics product, achieving 60% adoption in the first six months.
- Led modernization of revenue operations processes by implementing advanced Salesforce CPQ functionality, improving quoting efficiency and sales execution.
Co-Founder & Consultant
Alpine Group
Chicago
12.2020 - 01.2023
- Served as fractional Head of Growth & Operations for both a B2B and B2C-marketplace startup.
- Saw 3x increase in campaign ROI after taking over campaign strategy (B2C).
- Implemented a customer referral strategy for a NYC startup, driving several major partnerships.
- Generated multiple $300k+ Opportunities with targeted ABM campaigns (B2B).
- Served as HubSpot admin for two organizations (B2B & B2C).
- Successfully implemented HubSpot for five different organizations (B2B & B2C).
- Built robust reporting and analytics infrastructure for C-Suite at a large staffing agency (B2C).
- Overhauled growth & operations strategy for a large staffing agency.
Senior Marketing Manager
Riverside Insights
Chicago
01.2020 - 07.2021
- Owned marketing strategy, operations, and analytics for a multi-vertical organization.
- Defined campaign & content strategy to promote net-new sales & growth within existing client base.
- Results: after 1 year, over 90% of sales and renewals we’re influenced by Marketing efforts.
- Redesigned eCommerce nurture strategy, resulting in digital sales surpassing pre-COVID baseline.
- Led the successful implementation of HubSpot Marketing Hub.
- Designed lead qualification criteria with sales for our portfolio of products.
- Shifted campaign strategy and tactics consistently increasing weekly qualified leads by nearly 3x.
- Facilitated bi-weekly meetings with product and SLT members to align on campaign strategies.
- Reviewed analytics, campaigns, and marketing activities on a weekly basis with the CEO.
- Oversaw creation of Riverside Insight’s first DE&I group and led conversations on queer inclusion.
Manager of Strategic Projects
Gather Technologies
Atlanta
10.2018 - 11.2019
- Cross-functional strategy & operations manager driving multiple, distinct projects to success.
- Managed business analyst responsible for reporting and analyses on client operations.
- Spearheaded M&A integration of EVENTup and developed processes to run the company internally.
- Shaped Gather’s sales and recruiting strategy after conducting a thorough competitor analysis.
- Developed customer health scores based on rigorous data-science and qualitative customer analysis.
- Created and maintained KPI dashboards using Tableau for executive reporting.
- Led cross-functional initiative to drive expansion leading to 300% MoM increase in expansion sales.
- Advised C-Suite on strategic insights from project learnings, shifting the company roadmap and priorities.
- Oversaw creation of Gather's DE&I group and led conversations on queer inclusion.
Education
Bachelor of Science - Mechanical Engineering
Georgia Institute of Technology
Atlanta, GA01-2017
Skills
- Strategic planning
- Market analysis
- Financial forecasting
- Team leadership
- Staff training and development
- Budget forecasts
- Recruitment
- Operations management
- Growth marketing
- M&A integration management
- Lifecycle management strategies
- Customer segmentation
- Operational excellence
- HubSpot and Salesforce
- Advanced Excel analysis
Timeline
General Manager/VP Operations
Radicle Health
08.2024 - Current
Head of Strategy & Operations
Foothold Technology/Radicle Health
02.2024 - 08.2024
Chief of Staff
Foothold Technology/Radicle Health
01.2023 - 02.2024
Head of Growth
Kindred Minds
07.2021 - 01.2023
Co-Founder & Consultant
Alpine Group
12.2020 - 01.2023
Senior Marketing Manager
Riverside Insights
01.2020 - 07.2021
Manager of Strategic Projects
Gather Technologies
10.2018 - 11.2019
Bachelor of Science - Mechanical Engineering
Georgia Institute of Technology
Similar Profiles
Casey SimigranCasey Simigran
Senior Sales Development Representative at Radicle HealthSenior Sales Development Representative at Radicle Health
Angela ScottAngela Scott
Senior, Customer Support Manager at Radicle HealthSenior, Customer Support Manager at Radicle Health
Daniel Robert GriffinDaniel Robert Griffin
Leader at Radicle Roots St. John's Inc.Leader at Radicle Roots St. John's Inc.
Ryan McDonaldRyan McDonald
Server (Seasonal) at The Jetty Dock Bar & RestaurantServer (Seasonal) at The Jetty Dock Bar & Restaurant
Alexandra HortonAlexandra Horton
Live-Out Nanny at The Saperstein FamilyLive-Out Nanny at The Saperstein Family