Paul Jordan
Philadelphia,PA
Summary
Dynamic Certified Alcohol and Drug Counselor with a proven track record at the Pennsylvania Department of Corrections, adept at enhancing mental health outcomes through effective communication and life skills coaching. Recognized for implementing proactive education campaigns and fostering collaborative environments, driving client engagement and recovery success. Multi-lingual with a strong focus on goal setting and emotional regulation.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Certified Alcohol and Drug Counselor
Department of Corrections Pennsylvania
- Reduced instances of policy violations through proactive education campaigns targeting alcohol consumption, drug use, noise levels.
- Established a welcoming therapeutic environment that encouraged open communication between clients and counselor.
- Collaborated effectively within multidisciplinary teams including social workers, counselors, educators, law enforcement personnel, attorneys, and judges to ensure optimal outcomes for youth under supervision.
- Served as a mentor to junior counselors by sharing best practices in program delivery and camper engagement techniques.
- Utilized advanced knowledge of pharmaceuticals to educate patients about potential drug interactions, side effects, and proper medication usage techniques.
- Performed liaison role between students, teachers, counselors and families.
Certified Peer Specialist
Department of Corrections
03.2017 - 04.2020
- Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
- Developed engaging workshops focused on skill-building activities such as goal-setting, stress management, or conflict resolution techniques.
- Contributed to the continuous improvement of organizational policies and procedures by attending ongoing training sessions and participating in internal program evaluations.
- Connected clients with available resources to further treatment goals.
- Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
- Used skills such as modeling, education, and implantation to teach daily living and coping skills.
- Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
Assistant Property Manager
Philadelphia Housing Authority
01.2015 - 03.2015
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Field Operations Assistant
The Salvation Army Emergency Disaster Services
01.2008 - 12.2014
- Responsible for all Emergency responses in the 5 County Greater Philadelphia are.
- Coordinated with City officials to serves citizens involved in various disasters.
- Assisted in Planing,logistics and operations of major events in the City of Philadelphia
- Responsible for the care and upkeep of all fleet vehicles
- Assisted in the recruitment and onboarding of new team members, ensuring they were equipped with necessary skills for success in their roles as volunteers.
- Improved operational efficiency by identifying areas for process improvement and implementing innovative solutions to address challenges faced in the field.
- Analyzed key metrics and business performance to drive data-supported decisions.
- Enhanced team productivity by providing comprehensive training on safety protocols and equipment usage.
- Ensured accurate data collection with meticulous record-keeping practices for project progress tracking.
- Maintained a safe work environment by enforcing strict adherence to safety guidelines, conducting regular inspections, and organizing safety drills.
- Reduced operational downtime by promptly addressing maintenance issues and coordinating equipment repairs.
- Supported management in decision-making processes by providing detailed reports on field operation performance metrics.
- Enhanced staff morale through fostering a positive work culture that encouraged collaboration across all levels of the organization.
- Acted as the point of contact between field staff and office-based personnel to facilitate timely communication and information sharing.
- Conducted regular inventory checks to monitor supply levels and coordinated procurement activities when required while staying within budget constraints.
- Streamlined field operations by implementing efficient scheduling and resource allocation strategies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Emergency Management/ Human Services
Emergency Management Institute
Frederick, MDBachelor of Arts - Counseling Psychology
South University
Savannah, GAHigh School Diploma -
Red Rock Job Corps
Lopez, PA05-2008
Skills
- Multi Lingual ( Spanish)
- Social skills
- Mental health awareness
- Trauma experience
- Emotional regulation
- Self-care techniques
- Goal setting
- Life skills coaching
- Boundary setting
- Assertiveness training
- Living skills
Accomplishments
Proficient in Microsoft
Speak Spanish
Supervised a team of 300 during disaster relife operation
Spoke in congressional Auditorium at Capital Hill
Certification
- CAODC - Certified Alcohol & Other Drug Counselor (DOC)
- Certified Peer Specialist
- Wellness Recovery Facilitator
Languages
Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Certified Peer Specialist
Department of Corrections
03.2017 - 04.2020
Assistant Property Manager
Philadelphia Housing Authority
01.2015 - 03.2015
Field Operations Assistant
The Salvation Army Emergency Disaster Services
01.2008 - 12.2014
Certified Alcohol and Drug Counselor
Department of Corrections Pennsylvania
Emergency Management/ Human Services
Emergency Management Institute
Bachelor of Arts - Counseling Psychology
South University
High School Diploma -
Red Rock Job Corps
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