- Adventure Travel
- Volunteer Work
- Hiking
- Cooking
- Photography
Paul Joseph William Ramsingh
Certified Flight Instructor / Senior Monitoring Engineer
Macon,GA
Summary
Detail-oriented Commercial Pilot and Monitoring Engineer with over 21 years of experience in technical problem-solving and systems management, dedicated to aviation safety and instruction. Recently certified as a Flight Instructor (CFI) and enrolled in the SkyWest Pilot Pathway Program, demonstrating a commitment to professional growth in the aviation field. Proficient in analytical IT skills to optimize flight operations, enhance data tracking, and deliver effective technical instruction. Eager to apply dual expertise in a part-time Certified Flight Instructor role while progressing toward a career with regional airlines.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Monitoring Engineer Senior
Advocate Health - Navicent
05.2025 - Current
- Provide comprehensive remote technical support, system administration, and workflow optimization across enterprise environments.
- Monitor and maintain complex IT infrastructure and hardware environments, ensuring maximum uptime and system reliability.
- Act as an escalation point for technical troubleshooting, collaborating cross-functionally to resolve critical system alerts and anomalies.
- Developed and executed proactive monitoring strategies, resulting in timely issue identification and resolution.
System Analyst III
Atrium Health - Navicent
05.2015 - 05.2025
- Functioned as system administrator for BMC Footprints Service Desk, delivering primary support for ServiceNow ITSM & ITBM platform.
- Led multiple projects encompassing Genesys PureCloud implementations, environmental services process enhancements, and intranet web form deployments.
- Developed custom reports for ServiceNow and Footprints to enhance workflow efficiency within IT customer service center.
IT Supervisor (Interim)
Atrium Health - Navicent
08.2017 - 01.2018
- Managed team of eight CSRs providing assistance to over 5000 users, handling call volumes of approximately 7900 each month.
- Employed Genesys PureCloud ACD reports to analyze volume patterns and optimize staffing levels, developing a wiki knowledge base for extensive staff training.
- Led IT team initiatives to enhance system reliability, improving operational efficiency and user support.
- Implemented training programs to elevate staff technical skills, resulting in increased team competency.
- Managed IT projects focusing on process improvement, ensuring timely delivery and optimized resource allocation.
- Oversaw daily IT operations, maintaining high performance standards and compliance with healthcare regulations.
System Analyst II
Medical Center of Central Georgia
11.2011 - 05.2015
- Application Support: Serve as a Solution Services Analyst providing Help Desk and primary support for Cerner CareNet, PowerNote, PowerChart, FirstNet, SurgiNet, SNAnesthesia, Care Logistics, and other clinical applications.
- Zynx Technical Leadership: Act as the technical lead for Zynx AuthorSpace, responsible for troubleshooting issues, testing new BETA functionality, and performing routine Catalog Refreshes from Cerner.
- OrderSet Development: Collaborate closely with the Informatics team, CMIO, clinicians, and physicians to efficiently design and build OrderSets within Zynx AuthorSpace.
- System Integration: Partner with PowerPlan analysts to ensure tight Cerner-Zynx integration, managing routine bidirectional data transfers and imports between the two platforms.
System Analyst I
Medical Center of Central Georgia
01.2009 - 11.2011
- Application Support: Serve as a Solution Services Analyst for Cerner CareNet, providing Help Desk support for PowerChart, FirstNet, SurgiNet, SNAnesthesia, and other core Cerner applications.
- Hardware Management: Take an active role in the daily support, maintenance, and troubleshooting of CareMobile devices.
- Component Configuration: Design, build, and maintain essential system components, including PowerForms, Orderables, Tasks, Interactive Views (IVIEW), CareSets, and Discern Rules.
- Clinical Build Tools: Utilize advanced design and build tools such as DCP Tools, CS Charge Batch Entry/Viewer, Content Manager, Core Code Builder, Core Event Manager, Bedrock, and Knowledge Compiler Wizard.
- Quality Measures: Import, modify, and maintain PowerPlans specifically supporting the National Hospital Inpatient Quality Measures (NHiQM) Cerner solution.
- Meaningful Use Leadership: Actively participate in Meaningful Use projects, serving as the Team Lead executing two key objectives.
- Continuous Training: Participated in Zynx Webinar training sessions to develop foundational knowledge on importing and modifying clinical order sets.
Computer Technician II
Medical Center of Central Georgia
06.2007 - 01.2009
- Ensured seamless technical support for customers in medical environments with high-performance standards. Installed and maintained printers, computers, PDAs, print servers, and virtual desktops for optimal usage.
- Managed daily tasks via Footprints work order system for effective operations tracking. Executed remote management of computer systems utilizing Microsoft Systems Management Server for timely troubleshooting.
- Collaborated with end users and application experts to resolve complex application issues efficiently. Conducted analysis of support problems leading to implementation of effective software solutions. Introduced Faronics Deep Freeze at Health Resource Center for nightly system cleaning, minimizing support calls.
- Provided assistance with applications including Cerner products, SoftMed, and MediPac to ensure user satisfaction.
Regional IT Operations Manager
Jackson Hewitt Tax Service
09.2004 - Current
- Perform all technical operations for a multi-office business, including planning, budgeting, and maintaining IT, telephony, and security equipment across multiple locations across Georgia and Alabama.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Facilitated remote assistance and guidance for Jackson Hewitt Tax Service franchises in Virginia and Arizona.
Cadet
SkyWest Pilot Pathway Program
02.2026 - Current
- Actively participating in career progression milestones, maintaining adherence to FAA regulations and professional airline standards.
Aviation Data Analyst
(Independent Project)
10.2025
- Developed an automated checkride tracking system in Excel for a local flight school. Engineered specialized pivot tables, dashboards, and logical formulas to analyze examiner and instructor performance metrics.
Education
Bachelor of Science - Aviation Science And Mgmt (BS)
Middle Georgia State University (MGA)
Macon, GA09-2026
Bachelor of Information Technology - Information Technology
Middle Georgia State University (MGA)
Macon, GA01-2006
Skills
Flight instruction
Aviation safety standards
FAA regulations
IT problem management
Technical support
Team leadership
Certification
Certificates & Ratings: Certified Flight Instructor (CFI - Earned May 2026); Commercial Pilot Certificate (Airplane Single-Engine Land, Instrument Rating); FAA Part 107 Remote Pilot Certificate
Interests
Timeline
Cadet
SkyWest Pilot Pathway Program
02.2026 - Current
Aviation Data Analyst
(Independent Project)
10.2025
Monitoring Engineer Senior
Advocate Health - Navicent
05.2025 - Current
IT Supervisor (Interim)
Atrium Health - Navicent
08.2017 - 01.2018
System Analyst III
Atrium Health - Navicent
05.2015 - 05.2025
System Analyst II
Medical Center of Central Georgia
11.2011 - 05.2015
System Analyst I
Medical Center of Central Georgia
01.2009 - 11.2011
Computer Technician II
Medical Center of Central Georgia
06.2007 - 01.2009
Regional IT Operations Manager
Jackson Hewitt Tax Service
09.2004 - Current
Bachelor of Science - Aviation Science And Mgmt (BS)
Middle Georgia State University (MGA)
Bachelor of Information Technology - Information Technology
Middle Georgia State University (MGA)
Flight Experience
- Total Time: 332
- Pilot In Command: 284
- Cross Country: 100
- Instrument: 63
- Night: 23
- Complex: 117
- Solo: 73