Paul Keague

Directed vital business operations involving staff management, SOPs and program development, recruitment, and team building. Provided oversight and direction to employees as per organization's policies and procedures, including determination of safety procedures for handling and shipping of Fine Arts. Executed and oversaw performance reviews and development plans for all warehouse team members. Examined and formulated reports for senior management, and monitored business revenue. Cultivated customer relationships to accomplish repeat and referral contracts.

• Managed employee-related issues encompassing labor, turnover and diversity.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Provided leadership for continual management and employee training initiatives.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Developed systems and procedures to improve operational quality and team efficiency.
• Analyzed and reported on key performance metrics to senior management.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Interacted well with customers to build connections and nurture relationships.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Served as principal stakeholder over organization's complete operations.
• Lent business acumen to meet day-to-day strategic objectives.
• Transported General Freight across state lines covering 12 western states
• Worked with brokers, insurance agents, negotiated rates and delivered freight on time.
• Maintained commercial fleet as required.
• Spearheaded business-related aims to meet tactical planning initiatives.
• Employed prompt decision-making and in-depth research to resolve issues.
• Consulted with customers to assess needs and propose optimal solutions
• Oversaw end-to-end business processes to maintain proficiency and profitability

Managed P&L by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports. Delivered exceptional team leadership by building capability, which ultimately leads to maximum financial performance and employee satisfaction. Developed and employed conflict-resolution tactics by collaborating with key stakeholders to attain team objectives. Established process improvements to enhance efficiency and effectiveness of inter-departmental operations, including safety procedures, equipment maintenance, performance management, quality controls, and records management. Directed all aspects of risk management including administration of loss prevention and facility maintenance. Enhanced customer experiences by executing effective quality assurance practices. Coordinated with subordinate managers to identify business needs and optimize departmental performance. Trained and mentored mid-level managers and support staff on safety protocols, skill development, corporate communication, and quality assurance measures. Coordinated and monitored transportation and movement of high-end furniture, Antiques and Fine Arts by complying with DOT regulations. Inspected assembled furniture products to ensure quality standards.

• Developed management reports for senior executive team and produced critical KPIs to drive and enhance on-time delivery, customer issues, and safety statistics.
• Streamlined business operations and installations at major art and antique fairs across United States including Art Basel Miami, Frieze New York, and Winter Antiques Show.
• Created and implemented policies and standards to optimize operations through determination of safety procedures for handling and shipping of high-end furniture, Antiques, and Fine Arts.
• Devised, developed, and orchestrated comprehensive training for all staff on DOT and company regulations while organizing transportation department.
• Ensured consistent growth of business by monitoring all performance metrics and creating standard operating procedures.

Managed controllable costs to ensure adherence to budget guidelines and expectations. Accomplished human resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates. Supervised all facets of business development process and collaborated with all staff members to improve sales. Trained and developed all staff members to ensure delivery of quality service and uphold service standards. Determined workforce requirements and allocated resources to maximize productivity, ensuring integrity of packaging and distribution operations. Conducted performance evaluations/reviews to decide on salary increases and promotions. Implemented OSHA regulations to ensure safety and security of staff members. Negotiated trucking/carrier bid contracts based on costs and point-to-point destination procedures. Investigated and reported incidents, sales, operations, and procedures for senior management review. Secured permits/licenses and conducted inspections to ensure compliance with safety codes and regulatory standards.

• Trained and directed team based on client account management, storage, white-glove distribution, installation, and shipping/receiving.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented effective strategies that enhanced business growth and employee productivity.
• Retrained and replaced staff, creating training manuals and systems to create quality customer service and improve profits.
• Scheduled and directed work activities while providing leadership and direction to company drivers and other operations staff.
• Outlined company policies, procedures, and expectations of employees reducing violations and keeping employees on target with company goals.
• Prepared and maintained shipping paperwork and driver DOT and internal records.
• Carried out negotiations with carriers, warehouse operators, and insurance carriers.