Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
Generic

Paul Kelly

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Caretaker

Family Members
Salt Lake City, UT
04.2019 - 01.2024
  • I have been the primary caregiver for my mom the past 4.5 years.
  • Daily duties of bathing, dressing and feeding her.
  • In charge of all daily activities ranging from Dr. appointments to social activities.
  • Provided emotional support for her when she was experiencing depression or anxiety due to their illness or disability.

Technical Support Representative

XMission Internet
Salt Lake City, Ut
11.2017 - 04.2024
  • Troubleshoot internet connection issues ranging from router troubleshooting to Fiber ONT configuration issues. Monitor gold customer connections to make sure there is no downtime.
  • Troubleshoot VOIP issues with customers.
  • Troubleshoot email issues ranging from client configuration to server side issues.
  • support customers with web hosting issues. This includes SSL installations, DNS changes, FTP access and domain transfers.
  • Work ticketing ques to make sure all customer tickets are answered in a timely manner.
  • Staying calm on the phone with angry customers. Explain technical matters to the customer in a way that they can understand the issue.

Area Manager

Greek Souvlaki
Salt Lake City, UT
09.2002 - 07.2017
  • Essential in expansion from one restaurant to  seven restaurants in the past fifteen years.
  • Managed 15 employees in a restaurant environment. Hired and trained all employees.
  • Managed email system for 40 users. Set up accounts and managed employee access to the email system. 
  • Helped develop and managed online ordering apps for both Greek Souvlaki and Padellis Street Greek. This involved troubleshooting system problems as well as managing all online menus.
  • Responsible for any Point of Sale(POS) register issues for all Greek Souvlaki restaurants. 
  • Responsible for any printer or computer issues within the company.
  • In charge of searching for new software to implement company wide. Included installing software on all devices as well as training 10 managers on new technologies.

Education

Bachelor of Science - Economics

University of Utah
2004

Skills

  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • Proficient in Windows 7, Windows 81, Windows 10, Mac OS and Linux Ubuntu
  • Customer Service
  • Ability to succeed in a high stress environment
  • Quick learner
  • Able to work well alone or within a team environment

Extra-Curricular Activities

  • Member of Pi Kappa Alpha Fraternity 1997-2001
  • Volunteer as a youth baseball and basketball coach at St. Ambrose.
  • College level math tutor for ten years.

Timeline

Caretaker

Family Members
04.2019 - 01.2024

Technical Support Representative

XMission Internet
11.2017 - 04.2024

Area Manager

Greek Souvlaki
09.2002 - 07.2017

Bachelor of Science - Economics

University of Utah

Similar Profiles

CREATE PROFILE
Paul Kelly