Paul Kemp
Concho,AZ
Summary
Dynamic professional with extensive experience in team leadership and customer relationship management at over 20 Pizza Hut locations and Lowe's Home Improvement. Proven track record in optimizing delivery routes and enhancing customer satisfaction. Skilled in employee training and process development, consistently achieving operational excellence and fostering a positive work environment. Committed to driving growth and efficiency.
Overview
14
14
years of professional experience
Work History
Department Supervisor /Class A CDL Delivery Driver
Lowes Home Improvment
04.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Managed time effectively when making multiple stops within designated delivery windows while balancing competing priorities.
- Increased customer satisfaction through professional interactions, prompt service, and accurate order fulfillment.
- Displayed exceptional problem-solving skills when faced with unexpected challenges or obstacles during the course of daily duties.
- Performed thorough pre-trip inspections to identify potential mechanical issues and address them before hitting the road.
- Secured cargo properly using straps, braces, chains, or other necessary equipment to prevent damage during transit.
- Assisted in training new drivers, sharing knowledge and best practices to promote overall team success and maintain high-quality service standards.
Business Owner
Self-employeed
04.2016 - 03.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Restaurant General Manager
Pizza Hut
09.2011 - 05.2019
- Served in a multi-unit management capacity
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue and efficiency by creating and implementing innovative operational systems.
Education
FMCSA Entry-Level Driver Training -
Dream One Trucking Schools
Gallup, NM04-2022
High School Diploma -
Shelton High School
Shelton, WA06-2010
Skills
- Employee training
- Process and procedure development
- Route optimization
- Inventory management
- Customer relationship management
- Time management
- Problem solving
- Team leadership
- Sales forecasting
- Regulatory compliance
- Quality assurance
- Conflict resolution
Timeline
Department Supervisor /Class A CDL Delivery Driver
Lowes Home Improvment
04.2022 - Current
Business Owner
Self-employeed
04.2016 - 03.2022
Restaurant General Manager
Pizza Hut
09.2011 - 05.2019
FMCSA Entry-Level Driver Training -
Dream One Trucking Schools
High School Diploma -
Shelton High School
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