Paul Keslinke
Broadview,IL
Summary
Dynamic professional with a proven track record at Thermalcraft Inc., excelling in customer service and safe driving. Recognized for transforming customer complaints into loyalty while managing a team effectively. Skilled in efficient route planning and maintaining delivery accuracy, ensuring timely and secure transport of goods.
Overview
39
39
years of professional experience
Work History
Delivery Driver of Windows, Doors and Siding
Thermalcraft Inc.
02.1998 - Current
- Delivered windows, doors and siding to job sites.
- Coordinated installs with homeowners and crews.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Service Manager
Thermalcraft Inc.
02.1988 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Technician
Midas Muffler
06.1986 - 02.1988
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Communicated with patrons, explained necessary repairs, and sold the products on a commission based schedule.
Education
High School Diploma -
Maine West High School
Des Plaines, ILSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Safe driving
Timeline
Delivery Driver of Windows, Doors and Siding
Thermalcraft Inc.
02.1998 - Current
Service Manager
Thermalcraft Inc.
02.1988 - Current
Service Technician
Midas Muffler
06.1986 - 02.1988
High School Diploma -
Maine West High School
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