Paul King
Washington,UT
Summary
Results-driven professional with a proven track record in customer service and operations oversight. Expertise in incident resolution, staff training, and productivity enhancement, aimed at delivering exceptional service outcomes.
Overview
12
12
years of professional experience
Work History
Manager
BlvdHome
Saint George, UT
06.2021 - Current
• Oversee the operations of the Customer Service and Service & Repair Departments from Salt Lake City all the way to Las Vegas, and all the cities we deliver to in between, with St.George being our biggest market.
• Resolved escalated customer complaints to ensure satisfaction.
• Trained team in furniture and appliance repairs for efficient issue resolution.
• Addressed inquiries from sales, customers, buyers, and store managers regarding items.
• Handles all Pro-Install coordination.
Supervisor
CCSI
Saint George, Utah
03.2014 - 01.2021
• Supervised over 300 employees in rideshare and taxi operations to boost productivity.
• Managed routing and schedules for morning airport fleet drivers, optimizing operational efficiency.
• Resolved customer service inquiries, escalations, and complaints, enhancing resolution rates.
• Facilitated communication between dispatchers and CSAs to promote a collaborative work environment.
Conducted performance reviews and resolved employee conflicts to sustain team morale.
Education
High School Diploma -
BeaverDam High
Littlefield06-2014
Pyror Learning
OnlineSkills
- Customer service
- Staff training
- Incident resolution
- Operations oversight
- Performance management
- Productivity enhancement
- Problem solving
- Escalation handling
- Effective communication
- Team building
- Conflict resolution
- Calm under pressure
Timeline
Manager
BlvdHome
06.2021 - Current
Supervisor
CCSI
03.2014 - 01.2021
High School Diploma -
BeaverDam High
Pyror Learning