Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Kinkade

Customer Service Specialist
Oklahoma City,OK

Summary

Retail sales associate with extensive customer service and sales experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Electrical Sales Associate

Lowes Home Improvment
Oklahoma City, OK
06.2020 - 05.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Greeted customers and helped with product questions, selections, and purchases, including wire cutting.

Sales Associate/Cashier

Ace Hardware
Oklahoma City, OK
12.2018 - 05.2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assembled grills, patio furniture, fire pits, wheelbarrows, lawn mowers for display and customer sales

Team Member

Harkins Theaters
Oklahoma City, OK
05.2015 - 06.2018
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Endorsed products by making recommendations and promoting specials.

Education

High School Diploma -

Northwest Classen High School
Oklahoma City, OK
09.2013 - 06.2017

Skills

Customer service

undefined

Timeline

Electrical Sales Associate

Lowes Home Improvment
06.2020 - 05.2021

Sales Associate/Cashier

Ace Hardware
12.2018 - 05.2020

Team Member

Harkins Theaters
05.2015 - 06.2018

High School Diploma -

Northwest Classen High School
09.2013 - 06.2017

Similar Profiles

CREATE PROFILE
Paul KinkadeCustomer Service Specialist